SOWMYA T

Domain: Real Estate, IT, Sales, Telecom, Social Services, Healthcare & Life Sciences

Chatbot Type: Text & Voice based

Responsibilities:

• Engaged directly with key business and IT stakeholders, fostering collaboration within and across teams to validate requirements, explore design alternatives, and lead discussions that drove both requirements and contract definitions.
• Orchestrated and facilitated requirements gathering workshops, producing comprehensive deliverables that encapsulated the collective insights of stakeholders.
• Generated impactful proposals and recommendations, aiding decision-making processes related to scope, priority, risk, and timelines.
• Diligently documented requirements, created detailed flowcharts, and presented them to clients, securing their sign-off to ensure alignment with project objectives.
• Played an integral role in project planning, execution, and tracking, contributing to the seamless progression of initiatives from conceptualization to delivery.
• Active involvement in the testing phase, conducting internal User Acceptance Testing (UAT) to ensure the quality and functionality of developed solutions.
• Conducted Scrum meetings to maintain project alignment, monitor progress, and facilitate a smooth delivery process.
• Prepared and delivered weekly reports to clients, offering transparent insights into project status updates and upcoming milestones.
• Compiled comprehensive project closure documentation and provided Knowledge Transfers (KTs), ensuring a smooth transition and knowledge dissemination.
• Championed effective communication channels to address project needs promptly, contributing to a cohesive and collaborative project environment.
• Employed proactive problem-solving skills, addressing challenges promptly and ensuring the project's overall success.
• Leveraged a keen eye for detail in analyzing project risks and prioritizing tasks to meet deadlines efficiently.

Domain: Finance

Chatbot Type: Text Based

Responsibilities:

• Facilitated stakeholder meetings to elicit and comprehend detailed requirements, ensuring comprehensive understanding of project objectives.
• Conducted extensive research in collaboration with Subject Matter Experts (SMEs), innovatively resolving client challenges and proposing effective solutions.
• Meticulously documented requirements, crafted intricate flowcharts, and designed interactive conversations. Presented these deliverables to clients for thorough review and sign-off, ensuring alignment with project expectations.
• Played key role in project planning, execution, and tracking, contributing to the seamless progression of initiatives.
• Led the development using Botjet Low Code Automation Platform
• Integrated REST APIs seamlessly into the dynamic response framework, rigorously testing their functionality and reliability using tools like Postman.
• Prepared comprehensive test cases and conducted thorough Regression, User Acceptance Testing (UAT), and Performance Testing, ensuring the robustness and reliability of the implemented solutions.
• Maintained proactive and daily engagement with clients, providing regular updates on project status, addressing inquiries, and ensuring ongoing satisfaction.
• Demonstrated independence in handling client queries, taking charge of the client interface when necessary, and ensuring smooth and responsive communication channel.