Developed skills in process optimization and workflow efficiency within dynamic operational environment. Demonstrated strong analytical and problem-solving abilities, easily adaptable to new challenges. Seeking to transition into new field, leveraging expertise in improving operational processes for impactful outcomes.
Managing Export documentation process for U.S. military and diplomatic cargoes. Working on process optimization through Robotic Process Automation(RPA). Ensure compliance, accuracy and customer co-ordination for seamless cargo movement.
Developed LLM powered automated chat system for GEOPIC. Majorly used Python libraries, DeepSeek, RAG, Hugging face, Ollama to enhance query resolution and user interaction.
Amazon SPS - managing and resolving seller inquires, resolving technical account issues and ensuring smooth operations. Handled around 60 cases per day.
Technical support associate for British Gas, troubleshooting customer issues related to smart meters for electricity and enhancing service adoption. Handled around 50-60 cases per day.
LangChain, GUVI Geek Networks, IITM Research Park
Received award for Thirukkural Sindhanai Mugam National Science Exhibition – 2nd prize
Participated in Speech competitions
Participated in the Annual Inhouse Science Exhibition 2008-2009
Participated in the Annual Inhouse Science Exhibition 2009-2010
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