Spandhana Gunde
Hyderabad,Telangana
Summary
To secure a challenging and growth oriented career in a growing industry, where I can explore my knowledge to its best and utilize the same for the overall progress and development of the organization I will be working with.
Overview
9
9
years of professional experience
Work History
Cognizant
01.2017 - 01.2019
- Responsible for providing best quality information on maps for better navigation.
- Worked on different workflows and maintained constant production and error rate.
- Preparing pivot table, tracked team data for more than a year.
Senior GIS Engineer (LMS)
Next billion artificial intelligence
01.2019 - 01.2022
- Design and build comprehensive learning paths and e-learning modules, ensuring all content structures align with organizational training goals.
- Directly manage the end-to-end upload, organization and maintenance of in-house training content within the Learning Management System (LMS).
- Regularly audit and identify content requiring updates or structural reviews to maintain educational integrity and relevance.
- Provide expert technical support by troubleshooting and resolving complex LMS-related tickets (Cornerstone Learn), ensuring minimal disruption to learner progress.
- Utilize basic HTML and HTML5 knowledge to resolve technical bugs within e-learning courses and optimize the digital learning experience.
- Act as a primary technical consultant for customers, assessing and documenting specific LMS requests to translate them into actionable technical solutions.
Learning systems Senior associate
Google operation center
04.2022 - Current
- Senior Technical Associate with over 8 years of experience in AI-driven operations and technical process management. Proven expertise in managing the end-to-end lifecycle of LMS content, from designing structured learning paths to resolving complex technical ticket issues.
- Ensured the quality, structure, and integrity of training content from creation to delivery, including monitoring for errors and managing distribution via the LMS.
- Maintained high-quality content standards by identifying when training materials need review or updates to meet evolving business objectives.
- Managed and organized training content created in-house, ensuring adherence to training industry standards such as SCORM and AICC.
- Leverage 4+ years of proficiency in LMS platforms (including Docebo and Intellum) to resolve complex technical ticket issues for internal teams and partners.
- Designed, executed, and documented comprehensive QA testing processes to identify root causes of errors within the learning environment.
- Utilized HTML5 and JavaScript to debug course content and resolve SSO/verification blocks specifically within Google Ads and LMS interfaces.
- Analyzed operational data using SQL and Advanced Excel to identify trends and provide quality reports to team leads for data-driven decision-making.
- Conducted thorough quality checks on training materials and implemented strategies to enhance the overall effectiveness of global training programs.
- Applied a process-oriented mindset to identify productivity gaps and implement solutions that increase operational accuracy and time savings.
- Interacted directly with partners and internal Google teams to assess and document LMS-related requests while maintaining strong stakeholder relationships.
- Coordinate with cross-functional teams and vendors to ensure complex projects, such as content development and LMS updates, are completed on time.
- Effectively manage multiple competing projects in a fast-paced environment, providing daily updates on setup and maintenance status.
- Collaborated with internal Google teams and gTech Learning stakeholders to deliver daily project updates on content setup and maintenance.
- Spearhead process improvement initiatives within the training workflow, recommending and implementing changes that increase operational efficiency and accuracy.
- Successfully manage multiple competing special projects, delivering high-quality results in a fast-paced, high-ambiguity environment.
- Communicated directly with internal Google teams and stakeholders to assess, document, and fulfill complex LMS-related requests.
- Utilized Advanced Excel (Pivot Tables, VLookUps) and SQL to track team performance metrics and deliver data-backed project findings.
- Conducted skills gap analysis to align workforce training modules with strategic organizational goals.
- Oversee the end-to-end lifecycle of training content, including uploading, managing, and organizing in-house technical modules within the LMS.
- Maintained high-quality content structures by proactively identifying and implementing necessary updates to training materials.
Education
Diploma - undefined
Pharmacovigilance and Clinical Research
Full stack developer course - undefined
Great Learning
02.2026
Bachelor of Pharmacy - undefined
CVSR school of pharmacy
Intermediate - undefined
Sri Chaitanya Junior College
Matriculation - undefined
Johnson Grammar School (ICSE)
Skills
- Learning Path Creation
- Course Building
- Technical Ticket Resolution
- HTML
- HTML5
- JavaScript
- Google Tag Manager (GTM)
- Google Docs
- Gmail
- Advanced Excel
- SQL
- MySQL
- Stakeholder Management
- Cross-functional Leadership
- Process Optimization
- LMS Platforms: Docebo
- Degreed (LXP)
- Intellum
- Standards: SCORM
- AICC
- Quality Assurance: QA Testing & Documentation
- Root Cause Analysis
- Skills Gap Analysis
- Vendor Management
- Partner Relations
Disclaimer
I hereby declare that the above information is true and correct to the best of knowledge. I understand that if any information given above is found false/incorrect is liable to be rejected.
Timeline
Learning systems Senior associate
Google operation center
04.2022 - Current
Senior GIS Engineer (LMS)
Next billion artificial intelligence
01.2019 - 01.2022
Cognizant
01.2017 - 01.2019
Diploma - undefined
Pharmacovigilance and Clinical Research
Full stack developer course - undefined
Great Learning
Bachelor of Pharmacy - undefined
CVSR school of pharmacy
Intermediate - undefined
Sri Chaitanya Junior College
Matriculation - undefined
Johnson Grammar School (ICSE)