Spersh Shirgaonkar
Bardez
Summary
Enthusiastic and passionate traveler with a deep love for the travel and tourism industry. Dedicated to leveraging global experiences to expand professional network and enhance skills. Seeking opportunities to grow, learn, and contribute to a dynamic travel environment.
Overview
8
8
years of professional experience
Work History
Travel Consultant
Anubhav Vacations/RaahGhar
Goa
01.2024 - Current
- Managed the Goa branch office independently
- Coordinated Raahghar Sales independently with a team of 4 including myself handling all operations, logistics, sales, customer service, customer feedback, feedback analysis and innovation, end-to-end of the startup
- Provided feedback after analyzing leads to improve marketing strategies and target audience reach
Sales Executive
Fairfield By Marriott
Goa
05.2023 - 10.2023
- Addressing guest queries and identifying their needs
- Recommending suitable products and rates
- Building and maintaining business relationships with travel agents, event companies, and corporates
- Managing operations for large groups within the hotel
- Preparing contracts
- Updating Property Management System (PMS) and Customer Relationship Management (CRM) system
Intern
Hospitality Plus
Calebasses
10.2022 - 03.2023
- Trained in data-based revenue management, focusing on hotel pricing, comparison, benchmark reports, qualitative reporting, data interpretation, semantics, and review-pro-operations
- Managing Extranet and SynXis operations
- Creating social media content and content calendar
- Conducting market research and analysis
- Performing data analysis and maintaining up-to-date knowledge of the latest trends in data/AI
Reservations Associate (Reservations/Marsha Specialist)
Fairfield by Marriott
Karnataka
12.2019 - 10.2020
- Operating MARSHA for bookings and inventory management
- Conducting Extranet and PMS (Opera Xpress) operations
- Handling group bookings
- Managing sales for rooms, events (weddings, conferences, event tickets)
- Uploading and updating rate contracts as per agreements with various companies
F&B Intern
Dusit Thani Laguna
Changi
08.2019 - 10.2019
- Handling restaurant opening, closing, and operations
- Assisting with kitchen operations
- Providing restaurant service and building rapport with club members and frequent customers
- Assisting with service and organization of restaurant during big events
Club Ambassador
AccorHotels
Goa
02.2017 - 07.2018
- Marketing Accor Advantage Plus to in-house and restaurant guests
- Forwarding potential leads to the head office in Mumbai
Education
Bachelors - International Hospitality and Tourism Management
Vatel Institute
Singapore03.2023
Advanced Diploma - Hospitality and Tourism Management
SDH Institute
Singapore06.2020
Commerce and Economics -
People's Higher Secondary School
Goa, India05.2011
High School Diploma -
New Goa High School
Goa, India05.2008
Skills
- Versatile and Imaginative
- Strong Communication Abilities
- Customer Loyalty and Guest Satisfaction
- Expertise in Guest Experiences and Hotel Reservations
- Proficient in CRM
- Proficient in PMS
- Event Planning and Assistance
- Handling Customer Inquiries and Group Bookings
- Travel Consulting
- Travel Itinerary Planning
- Vendor Negotiation and Coordination
- Client networking
- Destination research
- Travel Arrangements
Languages
- Hindi, Native
- Marathi, Native
- Konkani, Native
- Bahasa Indonesia, Proficient
- Bahasa Melayu, Upper intermediate
- French, A1 Elementary
- English, C2 Proficient (IELTS 2017 overall score 8.2)
Languages
Konkani
First Language
Marathi
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Indonesian
Proficient (C2)
C2
Malay
Upper Intermediate (B2)
B2
French
Beginner (A1)
A1
Timeline
Travel Consultant
Anubhav Vacations/RaahGhar
01.2024 - Current
Sales Executive
Fairfield By Marriott
05.2023 - 10.2023
Intern
Hospitality Plus
10.2022 - 03.2023
Reservations Associate (Reservations/Marsha Specialist)
Fairfield by Marriott
12.2019 - 10.2020
F&B Intern
Dusit Thani Laguna
08.2019 - 10.2019
Club Ambassador
AccorHotels
02.2017 - 07.2018
Bachelors - International Hospitality and Tourism Management
Vatel Institute
Advanced Diploma - Hospitality and Tourism Management
SDH Institute
Commerce and Economics -
People's Higher Secondary School
High School Diploma -
New Goa High School
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