S P V LAKSHMI
AGM - Operations
Seethammadhara,Visakhapatnam
Summary
Senior Hospital Operations Leader with over 24years of experience in managing day-to- day operations, resource allocation ,regulatory compliance, and staff leadership in Multi-Specialty Hospitals. Proven track record of implementing process improvements and cost-optimization initiatives that enhanced patient care quality while reducing overheads. Skilled in strategic planning, budgeting, team management and cross- department coordination to ensure smooth functioning of all hospital departments Passionate about building Patient Centric hospitals through data driven leadership and continuous quality improvement.
Overview
25
25
years of professional experience
3
3
Certifications
3
3
Languages
Work History
AGM–Operations Head
MEDCY Hospitals
01.2024 - Current
- Led end-to-end hospital operations from pre-launch to commissioning and stabilization
- Managed recruitment, on boarding, and training of clinical & non-clinical teams
- Implemented HIS for OP/IP billing, diagnostics, nursing, and support services
- Ensured compliance with Fire, PCB, DMHO, Pharmacy & statutory licenses
- Established SOPs, patient feedback systems, grievance redressal, and quality KPIs
- Coordinated infrastructure, biomedical, IT, housekeeping, F&B, security, TPAs & vendors
Senior Manager–Operations
Medicover Hospitals
01.2021 - 01.2023
- Oversaw 700+ bed hospital operations (IPD, ER, diagnostics & support services)
- Second-in-command to Operations Head for hospital-wide administration
- Optimized admission, discharge & room transfer TATs
- Strengthened patient feedback systems and closure rates
- Conducted staff training on SOPs, NABH standards & quality indicators
Senior Manager – General Administration
CARE Hospitals
01.2020 - 01.2021
- Streamlined & Managed IPD, ER, admissions, discharges, transfers & billing
- Implemented SOPs and patient feedback systems
- Improved TATs, OT utilization, OP-IP conversions & unit revenue
- Played key role in NABH facilitation
- Improved ALOS, advance collections (90%+)
- Improved conversions of OP to IP Conversions (90%+), Diagnostics, Pharmacy & Call centre
- Managed Unit Operations during COVID, achieved highest highest Unit Revenue
CARE Hospitals
01.2001 - 01.2020
- 2017 to 2020 – Manager
- 2013 to 2016 – Deputy Manager
- 2009 to 2012 – Assistant Manager
- 2006 to 2008 – OP Incharge
- 2001 to 2005 – Front Office Executive
- Progressive roles across Administration & Patient Care Services, rising to Manager – Level. Built strong foundation in hospital administration, patient experience and operational leadership.
Education
MBA - Hospital Administration
Andhra University
Bachelor of Commerce -
Andhra University
Diploma in ComputerApplication
DCA
Skills
Hospital Commissioning &Operations Management
Inpatient & Emergency Department oversight
OPD/IPD Conversion Strategy
Patient Experience & Service Excellence
Turn around Time(TAT)
NABH Accreditation & Quality Compliance
SOP design & Implementation
Interdepartmental Coordination &workflow streamlining
Staff training & Team Development
Patient Feedback & Complaint Resolution systems
Facility Management
Operational KPIs tracking & reporting
Health Information Systems (HIS)
Leadership during Crisis(eg COVID Management)
Consultant Engagement
Process improvement
Data analysis
Policies and procedures implementation
Monthly Information Systems
Performance monitoring
Report generation
Accomplishments
- Best Employee Award – Patient Care Services CARE Hospitals, Ramnagar
- COVID Warrior Appreciation - CARE Hospitals, MaharaniPeta
- Unit Excellence Recognition – CARE Hospitals, MaharaniPeta
- Best Employee Award – Medcy Hospitals, Arilova
Certification
Unnathi Leadership Development Programme
Timeline
AGM–Operations Head
MEDCY Hospitals
01.2024 - Current
Senior Manager–Operations
Medicover Hospitals
01.2021 - 01.2023
Senior Manager – General Administration
CARE Hospitals
01.2020 - 01.2021
CARE Hospitals
01.2001 - 01.2020
MBA - Hospital Administration
Andhra University
Bachelor of Commerce -
Andhra University
Diploma in ComputerApplication
DCA