S.R. RAMEEZ
Chennai
Summary
Dynamic BCM Country Manager at DBS Bank with expertise in business continuity planning and crisis management. Proven track record in executing comprehensive risk assessments and enhancing operational resilience. Skilled in compliance with ISO 22301:2012 standards, while effectively training teams to ensure preparedness. Strong leadership and communication abilities drive successful outcomes in high-pressure environments.
Overview
16
16
years of professional experience
2
2
Certification
Work History
BCM Country Manager
DBS Bank
India
09.2021 - Current
- Maintained compliance with the Organization's Business Continuity (BC) policy, aligning with regulatory standards and industry best practices, including ISO 22301:2012 guidelines.
- Developed and executed Business Impact Analysis (BIA) for all business units, performing risk assessments to determine critical processes.
- Conducted annual reviews of Unit Business Continuity Plans (BCPs) to minimize disruptions and ensure smooth operational continuity.
- Conducting risk assessments to identify potential threats and develop strategies to mitigate them.
- Developed, maintained, and regularly updated the organization's Crisis Management plan to ensure preparedness for various emergency scenarios.
- Swiftly activating the Crisis Management Committee during disruptions to coordinate response efforts, mitigate risks, and ensure business continuity.
- Effective at explaining complicated business continuity ideas clearly to people at all levels.
- Presented the Annual Business Continuity Management Report/Attestation to Senior Management and Executive Committees.
- Managing and maintaining business continuity programs to ensure compliance with regulatory requirements and industry standards.
- Conducting training sessions, managing testing activities across an extensive network of branches and regional offices throughout India, and executing comprehensive third-party risk assessments via vendor due diligence, site inspections, and gap analysis to ensure adherence to policies and standards.
- Serving as BCM Country manager, ad-hoc responsibilities include: Tranche reporting to Regulatory Board of India (RBI), Annual reporting to Monetary Authority of Singapore (MAS) on Critical Business Services, Managing Crisis management Committee & Emergency response Committee, BCM Steering Committee, IT Drill.
Assistant Manager
BNP Paribas Global Securities Services
Chennai
04.2018 - 09.2021
- Conducted operational risk assessments for various business functions to identify vulnerabilities.
- Led continuity exercises, including tabletop and full-scale drills, with post-exercise reviews to enhance future responses.
- Authored after-action reports and updated plans based on testing procedures and findings.
- Trained employees in emergency response, first aid, and CPR to ensure readiness of first responders.
- Performed Business Impact Analyses to define critical systems and essential time-sensitive functions.
- Managed Continuity of Operations Plan to maintain operational resilience during disruptions.
- Executed Call Tree exercises, evacuations, mock drills, and awareness sessions to promote preparedness.
Associate Manager
Standard Chartered Global Banking Solutions (SCB)
Chennai
10.2016 - 04.2018
- Developed and implemented Continuity of Operations Plan for SCB vendors, ensuring critical functions during disruptions.
- Designed tailored BCP framework for SCB global vendors including ADP, CROWN, Deloitte, E&Y, Santa Fe, and Kelly Services.
- Managed vendor relationships for business continuity resources and reviewed BC plans for SCB and global partners.
- Tested procedures, documented outcomes, and updated continuity plans accordingly.
- Provided guidance to business units on vendors, service level agreements, contracts, and exit management strategies.
- Coordinated monthly business continuity initiatives with internal partners to enhance collaboration.
- Participated in development and execution of periodic disaster recovery and business continuity testing efforts.
Business Continuity Senior Associate
Royal Bank of Scotland (RBS)
Chennai
05.2012 - 10.2016
- Ensured organization-wide compliance with Business Continuity policies, aligning with ISO 22301:2012 standards.
- Developed and implemented comprehensive Business Impact Analysis and risk assessments for all business units.
- Administered Business Continuity Plans, conducting bi-annual reviews and managing critical staff relocation strategies.
- Conducted annual tabletop exercises and BC awareness programs to enhance organizational preparedness.
- Supported business units in BC testing and collaborated with Risk Management to mitigate site risks.
- Performed internal audits to maintain ISO 22301:2012 standards and prepared documentation for regulatory audits.
Senior Executive
CITIBANK.N.A
India
05.2011 - 05.2012
- Coordinated meetings with corporate clients to evaluate banking solutions.
- Resolved account service inquiries for individual and corporate customers efficiently.
- Identified customer needs and promoted suitable bank products effectively.
- Supported branch events, seminars, and marketing initiatives to enhance visibility.
Senior Technical Support Executive
Sutherland Global Services
India
05.2007 - 05.2008
- Demonstrated strong proficiency in MS Office and various internet utilities.
- Possessed working knowledge of current operating systems, including Windows XP, Vista, and 8.
- Provided effective hardware and software support to enhance system performance.
Education
M.B.A - Finance and Marketing
01.2010
Bachelor of Computer Application - Chennai, India
01.2007
Skills
- Business Continuity planning and recovery strategies
- Information technology backup solutions
- Risk evaluation and business impact analysis
- Incident response and crisis management
- Compliance with regulations
- Testing and exercise planning
- Management of vendor risks
Certification
- ISO 22301 Business Continuity Management Systems Auditor/Lead Auditor
- ISO 22301 business continuity management lead implementer
Critical Business Services (Monetary Authority of Singapore)
- Led the project 'Critical Business Services (CBS),' launched in response to the updated Business Continuity Management Guidelines issued by the Monetary Authority of Singapore (MAS) in 06/22 These guidelines mandate that financial institutions (FIs) identify their critical business services and develop recovery strategies.
DBS- (erstwhile) Lakshmi Vilas Bank Integration
Led the implementation of the Business Continuity Program for Lakshmi Vilas Bank in compliance with DBS Bank standards Collaborated across functions to refine and manage crisis management, emergency response, business resilience, and incident management plans Also trained staff, recorded results, and managed testing of these plans across 580 branches, regional offices, and centralized operations.
COVID-19 - Crisis Management & Business Continuity (2020 - 2021)
- Monitored COVID-19 developments, developed and implemented split business/team structures, and remote work strategies to ensure uninterrupted operations Served as a key member of the Crisis Management Team, providing critical input on business continuity planning (BCP).
Accomplishments
- Young Leaders Program - Certified People Leader Program
- RBS/NatWest - Platinum Award and Gold Ovation for managing disaster
Languages
Urdu
First Language
English
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Malayalam
Intermediate (B1)
B1
Timeline
BCM Country Manager - DBS Bank
09.2021 - Current
Assistant Manager - BNP Paribas Global Securities Services
04.2018 - 09.2021
Associate Manager - Standard Chartered Global Banking Solutions (SCB)
10.2016 - 04.2018
Business Continuity Senior Associate - Royal Bank of Scotland (RBS)
05.2012 - 10.2016
Senior Executive - CITIBANK.N.A
05.2011 - 05.2012
Senior Technical Support Executive - Sutherland Global Services
05.2007 - 05.2008
University of Madras - M.B.A, Finance and Marketing
University of Madras - Bachelor of Computer Application, Chennai, India