Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
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Srajan Gupta

Srajan Gupta

Senior Support Engineer
Kanpur

Summary

A Production Support Engineer, constantly upgrading at
learning new skills in this field. Organized and dependable
candidate successful at managing multiple priorities with a positive
attitude. Willingness to take on added responsibilities to meet team
goals.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Senior Support Engineer

HCLTech
Lucknow
03.2022 - Current
  • Monitoring servers like (Kibana & App Dynamics) to quickly troubleshoot errors on daily basis
  • Created user accounts and assigned permissions.
  • Conferred with different teams like (DBA) & onshore to investigate and solve failure issues
  • Preparing various reports on a timely basis by using tools like Confluence &PL-SQL
  • Creating Banners for Compliance Stores Suspension Lift Requests, & Preliminary Incident alerts as and when needed

Process Associate

Genpact
Gurgaon
03.2021 - 03.2022
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Worked alongside Triage team for sorting, identifying and allocating those emails to respective teams.
  • Worked on various policies and ensured timely completion (tools like RTM and TMT)
  • Used coordination and planning skills to achieve results according to schedule

Process Associate

EXL Services Pvt.Ltd
Noida
06.2018 - 10.2020
  • Support onshore personnel with end to end process management
  • Conducted trainings for claim process for new hires on guidelines and process for outbound calling
  • Requirements for Organizational processes, achieve productivity and adhere to accuracy standards
  • Worked to maintain outstanding attendance record,consistently arriving to work to start immediately
  • Have used tools like Audatex, CHAD and FUS for analysis of work

Customer Service Executive

Concentrix Daksh Services Pvt. Ltd
Noida
12.2017 - 03.2018
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Provided primary customer support to internal and external customers in fast- paced environment
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Managed over 50+ customer calls per day

Education

MBA - Banking And Finance

Sharda University
Greater Noida
07.2015 - 09.2017

B.Com - Marketing

Chhatrapati Sahuji Maharaj University
Kanpur
01.2012 - 03.2015

Skills

Problem-Solving

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Accomplishments

  • Supervised team of 3 staff members
  • Won Employee of the month Award in my previous company twice
  • Received appreciation from onshore clients for my work ethics multiple times
  • Achieved 100% result by completing tasks with accuracy and efficiency.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux

Timeline

Senior Support Engineer

HCLTech
03.2022 - Current

Process Associate

Genpact
03.2021 - 03.2022

Process Associate

EXL Services Pvt.Ltd
06.2018 - 10.2020

Customer Service Executive

Concentrix Daksh Services Pvt. Ltd
12.2017 - 03.2018

MBA - Banking And Finance

Sharda University
07.2015 - 09.2017

B.Com - Marketing

Chhatrapati Sahuji Maharaj University
01.2012 - 03.2015

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Srajan GuptaSenior Support Engineer