Sravan Kumar Chinthakunta

Team Lead – AML Operations Accenture

Promoted through multiple roles including Analyst, SME, Staging Lead, and Team Lead based on consistent performance and leadership contributions.

• Currently managing 40+ analysts across shifts while ensuring productivity, SLA adherence, and operational excellence.
• Monitor team performance metrics including quality, productivity, escalations, and turnaround time.
• Conduct Weekly Business Reviews (WBR) and Monthly Business Reviews (MBR) with stakeholders and clients.
• Analyze operational data to identify headcount utilization, escalation trends, and performance fluctuations.
• Provide strategic insights and recommendations to improve operational efficiency and compliance adherence.
• Performed sanctions screening investigations, reviewing customer profiles against global sanctions lists.
• Determined true matches vs false positives by analyzing name match indicators, geographical factors, and risk attributes.
• Escalated potential matches to compliance teams for further regulatory investigation.
• Guided analysts on identifying sanctions risks and improving investigation accuracy.
• Conducted calibration sessions and process training for analysts to improve quality and accuracy.
• Led error analysis and brainstorming sessions to identify root causes and implement corrective actions.
• Provided real-time floor support for complex cases and investigation escalations.
• Delivered knowledge-sharing sessions to improve team capability and process understanding.
• Participated in client visits and stakeholder meetings, explaining workflow, controls, and operational processes.
• Proposed process improvement ideas that enhanced operational efficiency and accuracy.
• Developed a process improvement initiative that delivered 20 FTE operational benefit to the client, receiving client appreciation.
• Managed a team of 20 analysts, providing guidance, performance monitoring, and operational support.
• Led the team to achieve Best Team Award three times in one year for performance and quality excellence.
• Ensured adherence to compliance guidelines and operational standards.
• Played a key role in building and onboarding a new Transaction Monitoring team of 100 analysts.
• Selected as part of the Train the Trainer (TTT) batch, responsible for training new analysts on transaction monitoring processes.
• Conducted investigations on customer transactions to identify suspicious patterns and potential illicit activities.
• Reviewed account behavior, transaction flows, and risk indicators for potential money laundering or suspicious activities.
• Escalated suspicious cases for regulatory review and potential Suspicious Activity Reporting (SAR).

HSBC
Oct 2019 – Aug 2021

• Performed Customer Due Diligence (CDD) and Know Your Customer (KYC) reviews for UK individual banking accounts.
• Verified and validated customer identification documents including passport, national ID, and proof of address.
• Conducted customer risk assessments to identify high-risk individuals and potential compliance concerns.
• Performed Enhanced Due Diligence (EDD) for higher-risk customers as per regulatory requirements.
• Investigated discrepancies across internal systems and external databases to ensure data accuracy.
• Ensured compliance with AML regulations and financial crime prevention policies.
• Escalated suspicious or incomplete profiles to compliance teams for further review.
• Maintained strict adherence to quality standards and regulatory compliance deadlines.

• Performed Customer Due Diligence (CDD) and Know Your Customer (KYC) reviews for UK individual banking accounts.
• Verified and validated customer identification documents including passport, national ID, and proof of address.
• Conducted customer risk assessments to identify high-risk individuals and potential compliance concerns.
• Performed Enhanced Due Diligence (EDD) for higher-risk customers as per regulatory requirements.
• Investigated discrepancies across internal systems and external databases to ensure data accuracy.
• Ensured compliance with AML regulations and financial crime prevention policies.
• Escalated suspicious or incomplete profiles to compliance teams for further review.
• Maintained strict adherence to quality standards and regulatory compliance deadlines.

• Handled inbound customer calls for retail banking services, assisting individual account holders with account-related queries.
• Provided solutions for issues related to account services, transactions, debit cards, and digital banking access.
• Assisted customers with account information while ensuring proper authentication and security protocols.
• Processed service requests and guided customers through banking procedures and services.
• Achieved 98% customer satisfaction rate by delivering efficient and professional customer support.
• Maintained high call quality standards and ensured first-call resolution whenever possible.