Sravani Nanduri

• Led the development and implementation of strategic initiatives by effectively collaborating with stakeholders to ensure alignment with business goals.
• Led solution design for complex business needs in Service Cloud.
• Developed comprehensive requirements documentation, including user stories, acceptance criteria, process flows, and wireframes to clearly communicate business needs to development teams. Acted as a trusted advisor, bridging the gap between business and technical teams to facilitate efficient project execution.
• Utilized strong project and program management skills to oversee multiple projects while ensuring adherence to timelines and deliverables.
• Fostered team leadership by guiding cross-functional teams in achieving project objectives and facilitating continuous communication.
• Led a cross-functional team to manage the successful implementation of a partner relationship management tool with Salesforce, ensuring seamless collaboration between all the teams.

Led Requirement Analysis and Solution Design:

• Conducted detailed workshops to gather and prioritize client requirements, translating them into actionable technical solutions.

Technical Leadership:

• Managed integration projects, ensuring seamless data flow and improving system efficiency
• Developed visual and written presentations to communicate solutions, guiding stakeholders through technical decisions.

Responsibilities :

• Designed and implemented Salesforce solutions across Sales, Service , and Marketing clouds , optimizing business processes and enhancing system capabilities .
• Led detailed requirement analysis workshops with key stakeholders , capturing business needs and translating them into actionable technical specifications.

Team Leadership and Mentorship:

• Led the code review team, ensuring high-quality standards and best practices in software development. This process helped reduced security vulnerabilities by 30 %.
• Mentored junior team members, providing guidance and fostering a collaborative environment.

Key Achievements:

• Led adopting a new DevOps tool, streamlining the development and deployment processes.
• Implemented Omni-Channel routing, reducing customer response time by 40%
• Played a pivotal role in a critical project involving the cloning of a Salesforce org , managing the project's planning , coordination , and execution to ensure on-time delivery.
• Developed a custom solution for deduplication , improving data integrity and saving an estimated 200 hours annually in data management efforts .

Responsibilities:

• Developed requirements for multiple streams, focusing on Marketing and Sales Clouds
• Contributed to code reviews and the technical interview panel, ensuring high standards in team onboarding.

Key Achievements:

• Automated a critical business process which reduced the manual effort spent by users on the process by 30 % and also improved the overall data quality .

Salesforce Development and Customization:

• Developed key modules within the Sales Cloud, automating critical business processes
• Provided technical leadership, ensuring alignment with business requirements and standards.