Sravani Siddem

Hyderabad

Summary

Dynamic ServiceNow Admin & Developer at ValueLabs, I excelled in optimizing incident and request management through tailored solutions and workflow automation. My expertise in data reporting and performance monitoring, combined with strong team collaboration, led to enhanced customer service and improved operational efficiency.

Overview

years of professional experience

Certification

Work History

ServiceNow Admin & Developer

ValueLabs

Hyderabad

06.2022 - Current

Implemented business rules, client and server-side scripts, and UI actions for optimized performance in ServiceNow.
Expertise in working on Incident and Request management.
Customized modules in ServiceNow based on client specifications and industry best practices.
Configured SLAs and email notifications to streamline incident and request management processes.
Created catalog items along with associated workflows for improved customer service.
Produced various reports, interactive filters, and dashboards for comprehensive performance analysis.
Ensured accuracy of scheduled reports and maintained data collection jobs effectively.
Conducted regular monitoring of data quality in reports and widgets to uphold standards.
Documented all technical specifications and process workflows to support training initiatives.

Education

Electrical And Electronics Engineering -

G Pulla Reddy Engineering College

Kurnool

06-2022

Skills

ServiceNow development
Business analysis
Incident management
Request management
Workflow automation

Data reporting
Performance monitoring
Team collaboration
Attention to detail

Certification

Certified System Administrator (CSA)
ITIL 4 Foundation Certified

Languages

Telugu

Proficient (C2)

English