Sravani Vemula
Pune
Summary
Proficient in ServiceNow Administration and Workflow Automation, delivering efficient incident management solutions. Strong problem-solving and collaboration skills drive impactful results.
Overview
4
4
years of professional experience
Work History
Associate System Engineer
OSI Digital pvt ltd.
Hyderabad
10.2022 - 12.2025
- Having 3 years of IT experience and 2 years into ServiceNow Administration and Development (ITSM).
- Managed user administration including the creation of users, groups, and roles.
- Worked on Creating UI Policies, data Policies and UI Actions.
- Experience in Creating Users and Roles and Groups.
- Worked on Creating Reports, dashboards.
- Experience in Creating Custom Tables and Applications.
- Implemented incident, problem, change, and service catalog management
- Defined SLA definitions and rules as per client requirements.
- Utilized ServiceNow utilities such as Business Rules, Client Scripts, Workflows.
- Handled update set movements between ServiceNow instances.
- Created email notifications and customized forms, lists, and choices for applications.
- Designed workflows to automate business processes.
- Participated in requirement gathering and analysis.
- Experience in creating Email Notifications.
- Experience in working with Rest Integration for third party systems.
Engineer Trainee
Cognizant
Bengaluru, India
04.2022 - 10.2022
- I was placed in Cognizant with the designation of Engineer Trainee. I have been trained on Behavioral Training for 30days. After that l am on Bench for 4 months. In the meanwhile, I have learned some basic things on ServiceNow ITSM which will help me to my career growth.
Education
Bachelor of Technology - Civil Engineering
Kamala Institute of Technology And Science, JNTUH
Huzurabad06-2019
Skills
- Service now
- ITSM
- SLA
- Knowledge management
- Incident management
- Client interactions
Project
- Project: HCA
- Client: Hyundai Capital America
- Designation: Associate Systems Engineer
- Role: ServiceNow admin and developer
Roles and responsibilities:
- Understanding the requirements from the client
- Design and configure the new application modules
- Develop user interface forms and fields by using form design and layout, and create the formatters for the form
- Worked on IT service management modules of incident, problem, and change management
- Involved in customizing the form design and layout for incident, problem, and change management
- Manage users, groups, and roles, including creating users
- Manage and assign roles to users and groups
- Provide self-service opportunities to users by creating service catalogs
Timeline
Associate System Engineer
OSI Digital pvt ltd.
10.2022 - 12.2025
Engineer Trainee
Cognizant
04.2022 - 10.2022
Bachelor of Technology - Civil Engineering
Kamala Institute of Technology And Science, JNTUH