Sree Ragavandran
Bengaluru,TG
Summary
Potential to work in a challenging position where my skills will be an asset to the Organization. Objective to develop a carrier in the stream of Linux, SQL,SSH,SHELL & Oracle Scripting, Core Banking and servers like Ngnix server and Arcon server. 4.5 Years of Experience in IT (Banking applications) and expertise in Incident management, Service Request Management, Change Management, Knowledge management, Release Management, Problem Management, Quality assurance and SLA Management.
Overview
4
4
years of professional experience
Work History
Production Support Technician SQL/PuTTy/SSH
FIS Global Solutions
06.2022
- Worked as a (Production Support Technician) in FIS Global Solutions for PROFILE software used in banking
- Worked in PuTTY host environment
- Co-ordinated with development team for (Change request, new requirement and code fixing issues) and also done the sanity testing for identifying the defect
- Involved in application functionality testing in Testing environments (PRE prod and UAT) for complete issue analysis from an L2 engineer perspective
- Assigning the issues through JIRA tool with analysis for fixing the application issues in production
- Process flow knowledge on how applications and systems interact with help of Web service API's such as SOAP, XML-RPC, JSON-RPC & REST and MRPC's that help in identifying where exactly the problem ensue
- Hands on experience in handling the SNOW ticketing tool with AZURE technology
- Managing stringent SLAs as per contract, ensuring that the Incidents are resolved within SLA as it is a tangible measurement for the desk & BIB
- End-end ownership of issues handled, ensuring availability as & when required, over & above the shift timings and Driving reduction of aging tickets within application support & improving quality of documentation.
Technology Analyst
Infosys Ltd.
08.2023 - Current
- Worked on Control-m Tool, Filezilla, Oracle Sql Developer and Service now for the Northern Trust Project.
- Oversaw technology services delivery, consulting with relevant personnel (client) to assist with migration and troubleshooting.
- Supported technology design, testing and execution by providing research-based product and process knowledge.
- Designed and delivered training classes to diverse audience with varied skill levels.
Technical Support EngineerandBusiness Analyst Responsibility
Wipro
- 04.2022
- Working for a Banking client on handling issues occurring in CBS profile application using ticketing tools like (SNOW, JIRA and Manage engine)
- Responsible for gathering and analyzing the bank requirement
- Immense Process Knowledge on detail critical issue analysis
- Co-ordinating activities including on-time delivery, testing and production movements
- Co-ordinating with the bank users to identify the gaps and errors occurring in the application (Profile) and provide a FIX for the errors to users
- Providing support to the consumers (users) during the UAT testing and production deployment (Go live) for a development related issues
- Administrating and modifying the current system to meet the requirement of bank by a change request and management
- Handling and managing the incidents by prioritizing the incidents and ensuring adherence to timelines
- Involved in Manual user acceptance testing (Sanity testing) for the implementation of new requirements, change requests and product level configuration in the application
- Possess good analytical & logical skills which helps in better understanding of the issues/requirement, thereby driving customer satisfaction
- Escalation Handling from client - To provide faster and better resolution.
Application Support Engineer SQL/PuTTy
FIS Global Solutions
10.2019 - 08.2020
- Worked as a (App Support engineer) in FIS Global Solutions for PROFILE software used in banking
- Worked in PuTTY host environment
- Used the DBS_XMLGEN to generate XML Files
- Hands on experience in writing SQL commands that helps to fetch data from application and Profile database and Exposure to DBA for Modification, Creation and Deletion of records based on requirement
- Co-ordinated with development team for (Change request, new requirement and code fixing issues)
- Involved in application functionality testing in Testing environments (PRE prod and UAT) for complete issue analysis from an L2 engineer perspective
- Assigning the issues through JIRA tool with analysis for fixing the application issues in production
- Process flow knowledge on how applications and systems interact with help of Web service API's such as SOAP, XML-RPC, JSON-RPC & REST and MRPC's that help in identifying where exactly the problem ensue
- Managing stringent SLAs as per contract, ensuring that the Incidents are resolved within SLA as it is a tangible measurement for the desk & BU
- End-end ownership of issues handled, ensuring availability as & when required, over & above the shift timings and Driving reduction of aging tickets within application support & improving quality of documentation
- Hands on experience in Newgen/servosys tools for assets(Home loan RLO) and liabilities(ACO,COB, PAO,case initiation and DVU) for checking the API responses, keys and values passed via Profile CBS application
- Restarting of Jump servers and Utility services for various banks start, stop and backup of LOGS from the Jbos path in bin New folder as daily activity to maintain the services to run flawlessly.
Education
Bachelor of Engineering -
MAM College of Engineering
01.2017
Higher Secondary -
Vetri Vikaas MHSS
01.2010
SSLC -
St.James MHSS
01.2008
Skills
- Reporting and Ownership
- Team Work
- Adaptability
- Communication
- Project Management
- Critical Thinking
- SQL/PLSQL (11g,12c)
- PuTTy,(HOST server access using ARCOS)
- MS Office/Service Now/Jira
- Service Now, (Shell Scripting, Linux and SFTP)
- Defect and error logs tracking
- Control-m, Batch FGL monitoring, filezilla and ITIL
- Oracle SQL Developer and change management in service now
Accomplishments
- Certified in Robotics Workshop. Have attended workshops on Android, Multimedia, Robotics, R language, Human Computer Interaction.
- Certified in SQL, Manual testing and JAVA basics from Q spiders Bangalore.
Personal Information
- Father's Name: Mr.S.Rajkumar
- Mother's Name: Mrs.R.Uma Maheswari
- Date of Birth: 11/10/92
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Corresponding Address
540 Vasan Nagar 1st Cross Extn, Trichy, Tamil Nadu, 620102
Timeline
Technology Analyst
Infosys Ltd.
08.2023 - Current
Production Support Technician SQL/PuTTy/SSH
FIS Global Solutions
06.2022
Application Support Engineer SQL/PuTTy
FIS Global Solutions
10.2019 - 08.2020
Technical Support EngineerandBusiness Analyst Responsibility
Wipro
- 04.2022
Bachelor of Engineering -
MAM College of Engineering
Higher Secondary -
Vetri Vikaas MHSS
SSLC -
St.James MHSS
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