Sreedu Sukumaran
Manager- Program And Operation
Bengaluru,KA
Summary
Results-driven operations and program management professional with 7 years of project management experience, including 5 years specializing in eCommerce and data-driven operations at Amazon. Expertise in leading cross-functional initiatives, delivering comprehensive programs, and implementing scalable solutions that enhance customer experience and drive business performance. Recognized for strong analytical skills, operational excellence, and the ability to inspire teams in fast-paced environments. Committed to leveraging data insights to optimize processes and achieve strategic objectives.
Overview
7
7
years of professional experience
1
1
Certification
3
3
Languages
Work History
Subject Matter Expert & Team Manager
Amazon, India
12.2024 - Current
- Supported Engineering and Science teams in scaling an LLM-driven data-extraction solution across millions of e-commerce websites, contributing to $2MM OpEx savings and removal of 80+ FTE hours of manual effort. Coordinated key workstreams for the Quicksilver program, enabling ~$17B incremental GMS/OPS impact across major SM initiatives as a core program.
- Partnered with four cross-functional teams to support the South Africa (ZA) marketplace launch by supporting selection discovery across 15 competitors, resolving operational blockers, and collaborating with SP and BA teams to identify and prioritize 9.8K head brands. This enabled ZA stakeholders to onboard 2.2K priority brands into the Amazon catalog, contributing to an anticipated ~$395M USD 3-year GMS entitlement from the marketplace expansion.
- Responsible for leading a team of 11 for Selection Monitoring—Quality and Delivery, owning overall team management, and expanding operations to global marketplaces. Owned new-process setups, workload planning, talent development, and performance management. Built onboarding mechanisms and SOPs, driving continuous improvement through data-backed reviews and coaching.
- Scaled core operational processes across 20+ marketplaces globally—including North America (US, CA), Europe (UK, DE, ES, NL, PL, FR, IE, IT, BE, SE, CH), Asia-Pacific (IN, JP, SG, AU), Middle East (AE, EG), Africa (ZA), and Latin America (MX, BR)—ensuring consistent execution, high-quality output, and successful geo expansion.
- Served as the SPOC for senior leadership reporting and metric ownership, delivering bridges, blurbs, RCAs, and deep dive insights. Drove cost-optimization strategies and acted as a liaison between Tech and Ops teams to ensure alignment, swift issue resolution, and data-backed decision-making.
Catalog Lead/Specialist
Amazon, India
02.2021 - 12.2024
- Surfaced over 200K monthly selection gaps across the Amazon catalog, and delivered prioritized, actionable insights that accelerated high-value ASIN onboarding.
- Strategized, designed, and delivered the end-to-end data extraction and processing for Amazon Fresh (IN), enabling the monthly addition of 700+ ASINs and 50+ new brands—expanding available inventory by approximately 15% of total SKUs.
- Owned resourcing experiments for Emerging & MENA marketplace crawls, eliminating external vendor dependency, and reducing OPEX by $15K per year.
- Owned major selection-discovery enhancements for IN Softlines, strengthening data actionability, and contributing to category-driven onboarding of 12K+ ASINs, closing critical competitive gaps vs. Flipkart and Myntra.
- Partnered with IN Softlines leadership on a director-level goal to deploy advanced selection-discovery and data-extraction strategies, directly enabling the onboarding of 12,227 ASINs (including 6,923 seasonal styles) across key seasonal lines.
- 'Rising Star' Awardee and 'Pure Performer' Awardee.
Quality Consultant
L&T Technology Services
07.2020 - 12.2020
- Established scalable quality control mechanisms for ADAS data annotation programs, improving annotation accuracy by approximately 25%, and reducing rework by 30%.
- Led end-to-end program execution across cross-functional teams, driving day-to-day annotation operations, specification updates, and delivery tracking for multiple projects.
- Delivered weekly program insights and risk assessments to clients, and onboarded/trained new annotators to standardize tools, processes, and quality benchmarks.
- Recognized as 'Star of the Month.'
Quality Lead & Analyst
Livewire Technologies (Posted @ Mercedes Benz R&D)
10.2018 - 08.2020
- Established and led end-to-end ADAS quality engineering initiatives at MBRDI, performing data validation, audits, and tool testing to ensure compliance with quality standards.
- Planned and executed quality procedures and project roadmaps, increased operational efficiency through cross-functional quality improvements, and trained teams to standardize processes and drive consistent delivery.
Education
B.Tech - Computer Science & Engineering
Christ Knowledge City
Kerala08.2017
Skills
Team Management
Certification
Lean Six Sigma (Internal Source), Amazon
Timeline
Subject Matter Expert & Team Manager
Amazon, India
12.2024 - Current
Catalog Lead/Specialist
Amazon, India
02.2021 - 12.2024
Quality Consultant
L&T Technology Services
07.2020 - 12.2020
Quality Lead & Analyst
Livewire Technologies (Posted @ Mercedes Benz R&D)
10.2018 - 08.2020
B.Tech - Computer Science & Engineering
Christ Knowledge City