Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SREEJA S

ASSISTANT CRM
KERALA

Summary

Dynamic professional with a proven track record in customer relations at TT Devassy Jewellery, excelling in online sales and relationship management. Skilled in data entry and problem-solving, I enhanced customer satisfaction and loyalty through tailored recommendations and effective communication, driving significant sales growth and fostering long-term client partnerships.

Overview

7
7
years of professional experience
3
3
Certifications

Work History

Assistant Customer Relations Manager

TT Devassy Jewellery
03.2022 - Current
  • Managed online sales operations for jewellery products through multiple e-commerce platforms, ensuring high conversion rates.
  • Handled customer enquiries via calls, WhatsApp, and online chats, providing detailed product information to maximise sales.
  • Converted leads into successful sales by delivering excellent product recommendations, negotiation, and follow-up support.
  • Coordinated order processing, packaging, shipping, and delivery to ensure timely fulfillment and customer satisfaction.
  • Collected and analyzed customer feedback to improve service quality and enhance brand trust.
  • Built and maintained long-term relationships with high-value customers, fostering loyalty and repeat business.
  • Provided training and guidance to telecallers, enhancing their product knowledge and communication skills to improve team performance.

Travel Agent

Travel Saga Holidays
06.2018 - 03.2020
  • Coordinated travel itineraries for clients, ensuring seamless travel experiences through meticulous planning and attention to detail.
  • Utilized industry-specific booking systems to manage reservations, handle cancellations, and address customer inquiries efficiently.
  • Developed strong relationships with hotels, and car rental agencies to secure competitive rates and exclusive deals for clients.
  • Customized travel packages to meet individual client preferences, enhancing satisfaction and fostering repeat business.

Education

Diploma - PGS

IATA
Montreal, Canada
04.2001 -

Bachelor of Arts - Economics

University of Calicut
Thrissur, India
04.2001 -

Skills

Customer relations

Customer relationship management

Customer service

Data entry

Decision-making

Problem-solving

Team management

Certification

Participated in National Hockey Championship

Timeline

Assistant Customer Relations Manager

TT Devassy Jewellery
03.2022 - Current

Travel Agent

Travel Saga Holidays
06.2018 - 03.2020

Diploma - PGS

IATA
04.2001 -

Bachelor of Arts - Economics

University of Calicut
04.2001 -

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