SREEJA S
ASSISTANT CRM
KERALA
Summary
Dynamic professional with a proven track record in customer relations at TT Devassy Jewellery, excelling in online sales and relationship management. Skilled in data entry and problem-solving, I enhanced customer satisfaction and loyalty through tailored recommendations and effective communication, driving significant sales growth and fostering long-term client partnerships.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Assistant Customer Relations Manager
TT Devassy Jewellery
03.2022 - Current
- Managed online sales operations for jewellery products through multiple e-commerce platforms, ensuring high conversion rates.
- Handled customer enquiries via calls, WhatsApp, and online chats, providing detailed product information to maximise sales.
- Converted leads into successful sales by delivering excellent product recommendations, negotiation, and follow-up support.
- Coordinated order processing, packaging, shipping, and delivery to ensure timely fulfillment and customer satisfaction.
- Collected and analyzed customer feedback to improve service quality and enhance brand trust.
- Built and maintained long-term relationships with high-value customers, fostering loyalty and repeat business.
- Provided training and guidance to telecallers, enhancing their product knowledge and communication skills to improve team performance.
Travel Agent
Travel Saga Holidays
06.2018 - 03.2020
- Coordinated travel itineraries for clients, ensuring seamless travel experiences through meticulous planning and attention to detail.
- Utilized industry-specific booking systems to manage reservations, handle cancellations, and address customer inquiries efficiently.
- Developed strong relationships with hotels, and car rental agencies to secure competitive rates and exclusive deals for clients.
- Customized travel packages to meet individual client preferences, enhancing satisfaction and fostering repeat business.
Education
Diploma - PGS
IATA
Montreal, Canada 04.2001 -
Bachelor of Arts - Economics
University of Calicut
Thrissur, India 04.2001 -
Skills
Customer relations
Customer relationship management
Customer service
Data entry
Decision-making
Problem-solving
Team management
Certification
Participated in National Hockey Championship
Timeline
Assistant Customer Relations Manager
TT Devassy Jewellery
03.2022 - Current
Travel Agent
Travel Saga Holidays
06.2018 - 03.2020
Diploma - PGS
IATA
04.2001 -
Bachelor of Arts - Economics
University of Calicut
04.2001 -
Similar Profiles
FAHAD BIN MAHFOOZFAHAD BIN MAHFOOZ
Sales and Marketing Manager at TT Academy ( TT GROUP WORLDWIDE )Sales and Marketing Manager at TT Academy ( TT GROUP WORLDWIDE )
Mokhtar DziriMokhtar Dziri
Limousine Driver at TT&Y TRANSPORTATION LLCLimousine Driver at TT&Y TRANSPORTATION LLC
Gabriela Gardon MenaGabriela Gardon Mena
Registered Behavior Technician (RBT) at TT ABARegistered Behavior Technician (RBT) at TT ABA
JOMON P DJOMON P D
Manager at Moonlight Assay And Hallmarking Centre, ThrissurManager at Moonlight Assay And Hallmarking Centre, Thrissur
Abdul MajidAbdul Majid
Member- Board of Linguistic and Literature Studies at Samastha National Education CouncilMember- Board of Linguistic and Literature Studies at Samastha National Education Council