Sreejith Krishnankutty
Kochin
Summary
Dynamic Sr Template Developer at Glory Global Solution with a proven track record in enhancing internal processes and maximizing customer satisfaction. Expert in template development and stakeholder communication, I effectively led cross-functional teams to deliver innovative solutions, driving significant improvements in operational efficiency and client engagement.
Overview
19
19
years of professional experience
Work History
Sr Template Developer (APAC)
Glory Global Solution South Asia Pvt Ltd
Mumbai
09.2023 - Current
- Collaborated in forming currency template development team for APAC.
- Identified ways to streamline internal processes to boost performance.
- Facilitated Template team's operations.
- Conducted research on currency safety characteristics and contributed to algorithm development efforts.
- Acknowledged deliveries promptly and communicated Powermatic lead times accurately.
- Facilitated the calculation of development costs for currency templates with Sales team and distributors.
- Facilitated the selection of suitable currency security features for central banks, ensuring affordability and compliance with specifications.
- Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
- Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
- Utilized established design patterns to expedite novel software creation and support consistent performance results.
Technical Consultant
Maxsell India pvt ltd
Chennai
08.2022 - 03.2023
- Verifying the performance of banking automation products
- Providing inputs on the shortcomings of the products to the R&D
- Testing of newly implemented features and reporting to the R&D
- Coordinating with R&D on getting the various issues resolved which are found in the products
- Providing inputs to management and factory regarding adding more value to the products by providing constructive data and feature needs which is basically required by the end user
- Training the engineers on products and helping the engineers in creating service manuals for products
- Helping the management for setting up service network all over the country
- Oversaw the migration of legacy systems to modern platforms, minimizing downtime and data loss.
- Developed and implemented custom software solutions to enhance client business operations.
- Tested software applications prior to deployment in production environment.
- Managed customer relationships by providing prompt support services.
- Collaborated with software developers to troubleshoot complex technical issues and deliver solutions.
- Monitored system performance, identified issues and resolved them in a timely manner.
Sr Engineer
Giesecke + Devrient India Private Limited
Gurgaon
12.2013 - 11.2021
- Integrated various currencies with sensor modules utilizing image processing technology.
- Analyzed printing patterns in currency notes using software tools.
- Developed configuration files tailored to distinguish unique security traits and print differences in currency.
- Acquired comprehensive knowledge of different features in the currencies.
- Conducted evaluations of currency templates using proprietary simulation software.
- Implemented best practices in engineering standards and procedures.
- Facilitated the transition of projects from concept to production, ensuring seamless integration and operational efficiency.
- Represented the company at industry conferences and seminars, establishing a presence as a thought leader in the engineering community.
- Created accurate project specifications, documenting in technical manuals.
- Mentored junior engineers, providing guidance and support to facilitate professional growth and project success.
- Developed innovative solutions to enhance system efficiency and reduce project costs.
- Generated technical reports for customers.
- Resolved escalated customer issues in a timely manner.
- Led team meetings to discuss project progress and address issues.
Service Engineer
Giesecke + Devrient India Private Limited
01.2010 - 01.2013
- Installation and maintenance of different Bank Note Inspection Systems (BPS-C1, Numeron, BPS 200, BPS C4 & M7)
- Service and operation training of all the above systems to the customer & payment follow up
- Responsible for the Account Management and attending technical discussions
- Generated new business opportunities from the existing and new clients
- Service delivered according to the SLAs
- Executed new customized SLA, after discussion / negotiation with clients
- Monitored pending account receivable, and ensured timely collection to boost revenues
- Generated additional revenues through consumable selling, and software up gradations
- Responsible for the Inventory management and maintaining the stock up to date
Electrical Engineer
CMS Pvt Ltd
Kochi
04.2008 - 12.2009
- Company Overview: A company providing simplified power management solutions for its customers by providing end-to-end node based energy monitoring and management solutions
- On-site load calculation of the consumers
- Lead the team in installation , Programming & Maintenance of Energy Meters
- Configuring the Energy Meters in the Network to monitor from a central station
- To get maximum details/ know how from the principals and effectively train the engineers in order to yield maximum customer satisfaction and also get an independent feel of technical applications
- And to document it properly
- Expert technical support in field in critical problems
- Maintaining the good customer relation in the region
- Pre & post sale support to the customer
- Providing technical training and updating the Technical expert of the region
- Technical demos
- Facilitate customer resolution for the escalated calls and engage the necessary technical support
- Follow-up with the unsatisfied customers to ensure issues are solved and the customers are satisfied
- A company providing simplified power management solutions for its customers by providing end-to-end node based energy monitoring and management solutions
Electrical Supervisor
Bustan Macaroni and Noodles LLC
Dubai
02.2006 - 03.2008
- Company Overview: A leading manufacturer of food products (Noodles & Macaroni) in Dubai
- Supporting the production team to achieve the production target by avoiding the breakdown of machineries
- Designing and installation of machines with support of expertise
- Streamlined and optimized execution of jobs to reduce the down time of machines
- Scheduling preventive maintenance, Spares and Consumables to avoid uneven breakdowns
- Installation maintenance of different packaging machines
- Attending technical meetings and giving suggestion to the management for resolving technical issues
- Supporting the team for the Installation of Inverters (Variable Frequency Drive) PLC s (S7-300 & 400) etc
- Designing and Modifying the Machineries according to the need of company
- Developed an Automated Conveyer along with a Crusher for Bustan Macaroni & Noodles L.L.C
- Designed and implemented a new machine for Noodles taste maker packing
- A leading manufacturer of food products (Noodles & Macaroni) in Dubai
Education
Diploma -
Electrical Engineering
Skills
- Service Operations
- Template development
- Customer feedback analysis
- Technical support
- Process improvement
- Team coordination
- Stakeholder communication
- System performance monitoring
- Problem solving
- Cross-functional collaboration
- Training and mentoring
- Documentation management
- Adaptability and flexibility
- Problem-solving abilities
- Evaluate user requirements
- User needs assessment
- Organizational skills
- Best practices implementation
- Task prioritization
- Creative problem solving
- Self-starter
- Customer Relationship Management
- Skill Enhancement Programs
- Monitoring Outcomes
- Process Development
- Stakeholder Analysis
- Effective Relationship Management
Languages
- Hindi
- English
- Malayalam
- Tamil
Areas Of Expertise
Expertise in solving escalated issues of Key customers, Central Bank Certifications., Providing best service to key customers technically and commercially., Engage with customers to better understand their business and needs. Monitor and report user sentiment after a release., Organizing and conducting training programs, to enhance skills and motivational levels as a part of training team and monitoring the performance of the Service Engineers., Identifying causes for dissatisfaction among customers & developing different processes for the service plans to attain maximum level of customer satisfaction., Mapping client's requirements & providing them best solutions., Building & maintaining healthy relations with clients; ensuring maximum customer satisfaction for referral business and program.
Personal Information
- Father's Name: Krishnankutty Nair
- Date of Birth: 11/03/82
- Marital Status: Married
Languages
Malayalam
First Language
English
Intermediate (B1)
B1
Hindi
Elementary (A2)
A2
Timeline
Sr Template Developer (APAC)
Glory Global Solution South Asia Pvt Ltd
09.2023 - Current
Technical Consultant
Maxsell India pvt ltd
08.2022 - 03.2023
Sr Engineer
Giesecke + Devrient India Private Limited
12.2013 - 11.2021
Service Engineer
Giesecke + Devrient India Private Limited
01.2010 - 01.2013
Electrical Engineer
CMS Pvt Ltd
04.2008 - 12.2009
Electrical Supervisor
Bustan Macaroni and Noodles LLC
02.2006 - 03.2008
Diploma -
Electrical Engineering
Similar Profiles
Shivani SaranShivani Saran
Relationship Manager at Glory Global Solutions (South Asia) Pvt. LtdRelationship Manager at Glory Global Solutions (South Asia) Pvt. Ltd
PINAKIN KARANDIKARPINAKIN KARANDIKAR
Senior Manager Finance at CBRE South Asia Pvt. Ltd.Senior Manager Finance at CBRE South Asia Pvt. Ltd.
Shraddha BhandarkarShraddha Bhandarkar
Host Experience Manager at CBRE South Asia Pvt LtdHost Experience Manager at CBRE South Asia Pvt Ltd