Sreejith MS
Ernakulam
Summary
Mobile and Laptop service engineer with 10+ years of experience. Capable of working independently with minimum supervision and committed to providing high quality service to every system. Looking for a job position as laptop, mobile service engineer in a well-known company.
Service professional with strong background in troubleshooting, repair, and maintenance of complex systems. Demonstrates exceptional skill in team collaboration, adapting to changing needs, and ensuring optimal performance. Recognized for reliability, technical expertise, and results-driven approach. Proficient in diagnostics, system optimization, and customer support.
Overview
18
18
years of professional experience
Work History
Xiaomi Service Engineer and Team Leader
Run Service Infocare Pvt Ltd
01.2023 - Current
- Diagnosed and resolved equipment malfunctions to ensure optimal performance and minimize downtime.
- Performed routine maintenance on complex machinery, enhancing reliability and prolonging service life.
- Trained junior technicians on troubleshooting techniques and preventive maintenance procedures.
- Collaborated with cross-functional teams to implement process improvements, increasing operational efficiency.
- Developed technical documentation for repair procedures, contributing to knowledge sharing within the team.
- Conducted audits of service operations, identifying opportunities for cost reduction and improved resource allocation.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
Mobile and Laptop Service Engineer
Realme Exclusive Service Center
01.2022 - Current
- Department: mobile and laptop service engineer
- Period: 11 January to till the date
- Trained junior technicians on best practices in laptop servicing, fostering skill development within the team.
- Developed troubleshooting protocols that improved service efficiency by streamlining repair processes.
- Handled warranty claims professionally, liaising with manufacturers and advocating on behalf of clients when necessary.
- Diagnosed hardware and software issues for laptops, ensuring timely resolutions.
Xiaomi Mobile Service Engineer and System Admin
Run Service Infocare Pvt Ltd
11.2017 - 07.2018
- Department: Technical engineer
- Department: MI (Redmi) mobile service engineer and system admin
- Period: From 1st November 2017 to 18th July 2018
- Trained junior engineers on best practices for equipment servicing and safety protocols.
- Diagnosed and repaired mobile equipment to ensure optimal performance and reliability.
- Managed inventory of tools and parts, ensuring availability for timely service execution.
Mobile and Laptop Service Engineer
Run Service Infocare Private Limited
11.2020 - 01.2022
- Department: mobile and laptop service engineer
- Period: 1st November 2020 to January 10 2022
- Trained junior technicians on repair techniques and customer service protocols, fostering skill development.
- Provided technical support and training for users on laptop functionality and maintenance.
- Updated and replaced outdated drivers and software for computers and office machines.
Sony Xperia mobile and Vaio laptop service engineer
Madonna Electronics Pvt Ltd
09.2009 - 10.2017
- Department: Sony Xperia mobile and Vaio laptop service engineer
- Period: From 25th September 2009 to 31st October 2017
- Trained junior technicians on best practices for laptop diagnostics and service procedures.
- Managed inventory of spare parts and tools, optimizing resource allocation for repair operations.
- Conducted detailed inspections to accurately identify laptop issues before initiating repairs.
- Improved customer satisfaction by providing timely and efficient laptop repair services.
Electronic mechanic
Fci Technology Service Ltd
05.2008 - 10.2008
- Company Overview: Exporter of automotive connectors and cable assemblies, adapters, amplifiers supplier, trader and manufacturer of sealed squib connectors.
- Department: Assembly
- Trade: Electronic mechanic
- Period: From 8th May 2008 to 31st October 2008
Electronic mechanic
OEN INDIA LIMITED
12.2007 - 04.2008
- Company Overview: OEN INDIA LIMITED is one of the largest relay Product Company in Kerala. Relays used in automobile controls, military and commercial applications, telecommunication, high grade electronic machineries, industrial controls, automation system, security systems, consumer electronics entertainment equipments etc.
- Department: Assembly
- Trade: Electronic mechanic
- Period: From 26th December 2007 to 26th April 2008
Education
Diploma - electronics
01.2007
Higher Secondary School Leaving Certificate - undefined
01.2004
Secondary School Leaving Certificate - undefined
01.2002
AutoCAD course 2D - undefined
Cadd centre
01.2007
Hard ware and networking course -
G Tech Computers
Pathanamthitta, India01.2007
Skills
- Ability to service for all brand laptop, Mobiles and desktop
- It proficiency, MS Office (competency in MS excel), Power point, outlook, and autocad 2d
- Software installing, xp, vista, win 7,8,81,10, android
- All hardware complaints
- Parts replacement
- Technical consulting
- Software installation
- Hardware configuration
- Hardware repair
- Technical and diagnostic support
PERSONAL PROFILE
English
Malayalam
Tamil
Timeline
Xiaomi Service Engineer and Team Leader
Run Service Infocare Pvt Ltd
01.2023 - Current
Mobile and Laptop Service Engineer
Realme Exclusive Service Center
01.2022 - Current
Mobile and Laptop Service Engineer
Run Service Infocare Private Limited
11.2020 - 01.2022
Xiaomi Mobile Service Engineer and System Admin
Run Service Infocare Pvt Ltd
11.2017 - 07.2018
Sony Xperia mobile and Vaio laptop service engineer
Madonna Electronics Pvt Ltd
09.2009 - 10.2017
Electronic mechanic
Fci Technology Service Ltd
05.2008 - 10.2008
Electronic mechanic
OEN INDIA LIMITED
12.2007 - 04.2008
Higher Secondary School Leaving Certificate - undefined
Secondary School Leaving Certificate - undefined
AutoCAD course 2D - undefined
Cadd centre
Diploma - electronics
Hard ware and networking course -
G Tech Computers
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