Skilled professional with expertise in payments, vendor management, and P2P processes. Proven track record in managing contracts and vendor payments for a global organization. Experienced in leading cross-functional projects that drive efficiency and deliver comprehensive program management and executive support.
Overview
6
6
years of professional experience
Work History
Sr Process Executive
Cognizant Technology Solutions
Bengaluru
02.2022 - Current
Managed end-to-end payments for Google.org (Google LLC's philanthropic arm) to global organizations, ensuring timely compliance. Achieved a 96% SLA in FY 2024, and 90% in H1 2025.
Maintained exceptional quality in payment processing, achieving a 0% error rate (100% quality) in H1 2025, and a 3% error rate (97% quality) in FY 2024.
Contract creation for multiple funding types, such as Direct Grants, Social Impact Funding Agreements, and SOWs for Google.org and Commercial Opex Payments.
Scheduling office hours for the top-level executives for legal consultation.
Led a 5-member team to manage the Google Conference Scholarships program, ensuring the accurate and timely reimbursements of payments to former interns, and student researchers.
Spearheaded the implementation of a virtual credit card program, collaborating with global teams to successfully deploy the system and resolve critical issues.
Drove 'Project Sweep,' collaborating with cross-functional teams (Vendor Onboarding, Invoicing, Payments) to identify and resolve failed payment issues. Also developed Standard Operating Procedures (SOPs) and trained the team on handling payment issues, significantly improving payment success rates, and earning recognition as a critical resource.
Subject matter expert in vendor onboarding for Google's payment system, utilizing Embark and SAP Ariba to successfully onboard over 100 vendors. Expertise also includes the full procure-to-pay cycle, from purchase order (PO) creation and invoice processing to 3-way invoice verification.
Contributed significantly to team development by training new joiners and cross-training colleagues, enhancing overall team proficiency, and enabling the team to handle multiple new processes.
Provided excellent client and vendor support by effectively addressing inquiries, resolving issues, and ensuring a positive experience.
Contributed to data analysis and reporting, including the preparation of SLAs, stakeholder reports, and performance monitoring, and implemented corrective actions.
Tracked payment stages through daily audits, and performed reconciliations to ensure timely payments, as per client SLAs.
Collaborated effectively with internal departments (P2P, S2P, Legal, and Tax teams) to resolve payment issues and improve processes.
Associate
WNS Global Services
Bengaluru
07.2022 - 02.2023
Performed KYC Checks: Verified KYC documents and flagged suspicious activities to prevent financial crime.
Fraud Prevention Specialist: Conducted comprehensive investigations into complex fraud cases, including card-not-present, account takeovers, push payment, and crypto fraud.
Financial Data Analysis: Analyzed financial data to identify anomalies and suspicious activity, utilizing advanced data analysis techniques.
Customer Support: Processed refunds for fraud victims and coordinated with various stakeholders, including vendors, customers, and financial institutions in the UK and Lithuania.
Regulatory Compliance: Collaborated with business lines to investigate and mitigate financial crime risks, adhering to NCA and FNTT regulations.
Asst Professor
Nandi Institute of Management & Science, Emerald’s Degree College
Bellary & Tirupati
06.2019 - 07.2022
Taught courses related to Finance & General Management, covering various sub-topics to enhance student understanding.
Developed a new promotional drive through an Instagram learning campaign, increasing student engagement.
Acted as head supervisor for the Youth Red Cross Society at the Institute level, coordinating community service initiatives.
Planned Co-curricular activities to bridge the gap between Industry and academics, preparing students for professional roles.
Co-Ordinated with the University and Government authorities and acted as a point of contact for student redressal cell, ensuring student concerns were addressed.
Education
Masters in Business Administration -
Visweswaraya Technological University
Belagavi
08-2018
BBA - General Management
Rayalaseema University
Kurnool
06-2016
Skills
Stakeholder management
Payments processing
Contract management
Vendor management
Expense reporting
Data entry and reconciliation
Program management
Communication skills
Training and development
References
References available upon request.
Timeline
Associate
WNS Global Services
07.2022 - 02.2023
Sr Process Executive
Cognizant Technology Solutions
02.2022 - Current
Asst Professor
Nandi Institute of Management & Science, Emerald’s Degree College
Sr. Executive Support at Cognizant technology Solutions, Cognizant Technology SolutionsSr. Executive Support at Cognizant technology Solutions, Cognizant Technology Solutions