Sree Kavya Mandarapu

* Engaged in resolving production issues across a portfolio of 8 applications, ensuring minimal disruption to services and maintaining high availability.
* Addressed special end user requests through change management process, displaying a commitment to customer satisfaction and service excellence
* Managed Ansible executions and implementations through templates and ansible towers.
* Created ansible basic playbooks and roles to automate configuration changes in Linux and Windows.
* Designed and Developed Interactive dashboards in Tableau and Power BI, enabling data driven decision making by visualizing KPI's and Trends.
* Scheduled and Monitored Autosys and Unix Cron tab Jobs, Optimizing Job execution and resource utilization across the environment.
* Updated and Modified Standard Operating Procedures (SOP) and troubleshooting documents ensuring that all documentations reflects current practises and processes.
* Collaborated with Clients and stakeholders on a quarterly basis, fostering strong relationships and ensuring alignment on project goals.
* Monitored and resolved Priority 1,2,3 and 4 incidents as part of Incident management process, maintaining service level agreement (SLAs).
* Experienced in ITIL processes, including incident workflow and problem management, along with documentation.
* Conducted root cause analysis for application issues working closely with development terms to implement effective solutions.
* Led the generation and modification of various reports from server and the manual on daily reporting basis.
* Implemented and managed containerised applications using open shift and Helios, optimizing deployment workflows.
* Organized and classified branches in GitHub to facilitate structured code promotion and maintain version control throughout deployment process.
* Troubleshooting applications and performing root cause analysis along with BCU with ETA's.
* Regular Server health checks and proficiency in job monitoring tools like Stone branch, AXIOM, Dynatrace for BAU processes.