Sreemal Raj
Bangalore
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Being a Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Supportive Team Lead with 7+ years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
5
5
Languages
Work History
Team lead
Avanze business solutions
Bangalore
02.2021 - Current
- Overseen the daily production activities to full fill the business requirements
- Achieved the team goals by educating, mentoring and encouraging the team members
- Evaluated the team performance on a monthly basis to identify the lower performers to provide the additional attention to increase their performance in the team
- Helped to increased the revenue by eliminating the unnecessary cost spends
- Worked hand in hand with managers to identify the areas of improvements to improve the customer satisfaction
- Tracked the incoming work flow from clients and provided the daily summary of completions and inventory status
- Team lead, Visionet systems
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Designed strategic plan for component development practices to support future projects.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Team Leader
Visionet Systems
Bangalore
03.2017 - 12.2020
- Motivated and educated the new joiners to identify the industry standards and business requirements
- Developed a deep relationship with the team members to have a engaging work environment
- Evaluated team members performances in times manner to provide the feedback’s of required to improve the quality of work
- Strong and effective communication with stakeholders
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Held weekly team meetings to inform team members on company news and updates.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
Senior Trainer
Visionet Systems
Bangalore
03.2017 - 10.2019
- Trained the new joiners to know the industry standards and business requirements
- Helped the management to prepare the SOP’s to have a standardised way of approaching the work
- Weekly and monthly presentations to show case the training growth
- Process associate , First source solutions
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
- Managed training center and developed curriculum and training for technical, officer and helicopter training.
- Created curriculum for technical and helicopter training for officers and managed overall training center.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
- Designed new assessment system used to evaluate instructors and automate performance reporting.
- Developed and improved training courses to increase staff performance and overall training effectiveness.
Associate
First Source Solutions
Bangalore
08.2016 - 01.2017
- Responsible for examining the property title of a US residential property
- Education and Development
- Mentoring
- Employee Engagement
- Hobbies
- Playing Football, caroms
- Responsible for completing the daily tasks with 100% quality
- Ensured the product is delivered to external stakeholders in timely manner
- Provided product price information to customers.
- Worked varied hours to meet seasonal and business needs.
- Analyzed customer data to identify trends and anticipate customer needs.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
Process Associate
Flatworld Solutions
Bangalore
06.2015 - 08.2016
- Responsible for reviewing the property appraisal of US mortgage loans
- Managed to review all kind of residential properties appraisal reports
- Ensured the the review feedback is given to stakeholders within the SLA
Education
Schools - Schools
GHSS Kartikulam
Kartikulam 06.2007 - 04.2009
Bachelor - Engineering
Nehru institute of engineering and technology
Coimbatore 08.2009 - 9 2013
Skills
Leadership Skillsundefined
Additional Information
- Date / Place of birth 02031992 , Mananthavady Nationality Indian
Timeline
Team lead
Avanze business solutions
02.2021 - Current
Team Leader
Visionet Systems
03.2017 - 12.2020
Senior Trainer
Visionet Systems
03.2017 - 10.2019
Associate
First Source Solutions
08.2016 - 01.2017
Process Associate
Flatworld Solutions
06.2015 - 08.2016
Bachelor - Engineering
Nehru institute of engineering and technology
08.2009 - 9 2013
Schools - Schools
GHSS Kartikulam
06.2007 - 04.2009
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