SREENADH B
CUSTOMER SERVICE
Punalur,KL
Summary
Dynamic Workshop manager with a proven track record at TVS Vehicle Mobility, excelling in policy development and performance monitoring. Skilled in issue resolution and relationship management, I have successfully enhanced customer satisfaction and team productivity through effective training and strategic initiatives. Committed to driving operational excellence and fostering strong client connections.
Overview
16
16
years of professional experience
Work History
Manager Customer Service
Autobahn Trucking Corporation Pvt. Ltd.(Dealer of Bharatbenz)
Nashik
02.2025 - 06.2025
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Developed policies and procedures related to customer service operations.
- Monitored staff performance to ensure adherence to customer service standards.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Works Manager
TVS Vehicle Mobility Solution Pvt. Ltd.(Dealer of Marinara Truck and Buses)
Kollam
05.2015 - 01.2025
- Monitored staff performance and provided feedback on areas of improvement.
- Provided training sessions for new personnel on standard operating procedures.
- Organized team building activities for employees to increase morale and productivity.
- Implemented service campaigns and promotion activities to develop good customer relations.
- Implemented successful business strategies to increase revenue and target.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting customer relationships.
Service Advisor
TVS Vehicle Mobility Solution Pvt. Ltd.(Dealer of Marinara Truck and Buses)
Kollam
05.2014 - 04.2015
- Communicate with customers to resolve their problems, issues in a professional way.
- Reviewed completed service to ensure that all work was done correctly, according to dealership standards.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Prepared invoices for services rendered and collected payments from customers.
- Oversaw warranty counseling process to manage expense control.
Service Advisor
TVS Vehicle Mobility Solution Pvt. Ltd.(Dealer of Mahindra Truck and Buses)
Pathanamthitta
03.2012 - 01.2014
- Greeted customers and addressed their needs in a professional manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Prepared invoices for services rendered and collected payments from customers.
Service Advisor
TVS Vehicle Mobility Solution Pvt. Ltd.(Dealer of Mahindra Truck and Buses)
Kottayam
02.2010 - 02.2012
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Greeted customers and addressed their needs in a professional manner.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Prepared invoices for services rendered and collected payments from customers.
- Conducted customer satisfaction surveys to identify areas for service improvement.
DIPLOMA TRAINEE
TVS Vehicle Mobility Solution Pvt. Ltd.(Dealer of Mahindra Truck and Buses)
Kottayam
02.2009 - 01.2010
- Provided support to existing staff on various tasks and duties.
- Worked alongside senior team members to learn related job tasks and roles.
- Developed essential skills and techniques through diligent practice.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Education
DIPLOMA IN AUTOMOBILE ENGINEERING - AUTOMOBILE ENGINEERING
GOVT. POLYTECHNIC COLLEGE
VENNIKULAM, PATHANAMTHITTA.03-2008
HIGHER SECONDAY EXAMINATION - Computer Science
GOVT HIGHER SECONDARY SCHOOL
PUNALUR03-2005
SSLC/10TH -
MATHA VOCATIONAL HIGHER SECONDARY SCHOOL
VILAKKUPARA, KOLLAM.03-2003
Skills
- Customer service
- Policy development
- Staff training
- Performance monitoring
- Issue resolution
- Relationship management
- Quality assurance
Languages
Malayalam
First Language
English
Intermediate (B1)
B1
Hindi
Elementary (A2)
A2
Tamil
Elementary (A2)
A2
Driving License
- Two-wheelers
- Three-wheeler
- LMV
- HGMV/HPMV
PASSPORT
- V7930310 (27/02/2032)
Additional Informations
- TVS Vehicle Mobility Solutions Pvt Ltd., formerly known as TVS and Sons Pvt Ltd, is a large dealer of Mahindra Truck and Buses and Ashok Leyland
- Autobahn Trucking Corporation Pvt Ltd is a Bharatbenz (DICV) dealer in Kerala and Maharashtra
References
References available upon request.
Timeline
Manager Customer Service
Autobahn Trucking Corporation Pvt. Ltd.(Dealer of Bharatbenz)
02.2025 - 06.2025
Works Manager
TVS Vehicle Mobility Solution Pvt. Ltd.(Dealer of Marinara Truck and Buses)
05.2015 - 01.2025
Service Advisor
TVS Vehicle Mobility Solution Pvt. Ltd.(Dealer of Marinara Truck and Buses)
05.2014 - 04.2015
Service Advisor
TVS Vehicle Mobility Solution Pvt. Ltd.(Dealer of Mahindra Truck and Buses)
03.2012 - 01.2014
Service Advisor
TVS Vehicle Mobility Solution Pvt. Ltd.(Dealer of Mahindra Truck and Buses)
02.2010 - 02.2012
DIPLOMA TRAINEE
TVS Vehicle Mobility Solution Pvt. Ltd.(Dealer of Mahindra Truck and Buses)
02.2009 - 01.2010
DIPLOMA IN AUTOMOBILE ENGINEERING - AUTOMOBILE ENGINEERING
GOVT. POLYTECHNIC COLLEGE
HIGHER SECONDAY EXAMINATION - Computer Science
GOVT HIGHER SECONDARY SCHOOL
SSLC/10TH -
MATHA VOCATIONAL HIGHER SECONDARY SCHOOL
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