Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sreenath Reddy Veerlapalli

Sreenath Reddy Veerlapalli

Quality Engineering Analyst
Bengaluru

Summary

Quality Engineering Analyst with a proven track record at Infosys Ltd., excelling in project management and system troubleshooting. Enhanced customer satisfaction by resolving complex technical issues and automating processes. Skilled in Microsoft products and cloud technology, I effectively communicate and collaborate with stakeholders to drive continuous improvement and deliver impactful solutions. Experienced in Microsoft 365 and Outlook and Exchange online, I am poised to make significant contributions to the information technology services industry. Eager to leverage my skills in Outlook and Exchange online to help organizations navigate the ever-evolving digital landscape and ensure operational excellence. Excited to bring my expertise to the organization. Handled in different projects as a business analyst and connected with clients and collect the customers business requirement and created PDD (Project design documents) , SDD (Solution design documents) and also created project plan to the customers, create SOP's and provides to the customers for their understanding.

Overview

8
8
years of professional experience
4
4
Certifications
4
4
Languages

Work History

Quality Engineering Analyst

Infosys Ltd.
01.2022 - Current
  • Responsible for installation and configuration of M365 Outlook services.
  • Translate business requirements to technical.
  • Provided technical support and troubleshooting for USA and UK clients, improving customer satisfaction rates by resolving complex technical issues.
  • Maintaining documentation for all aspects of the outlook services.
  • Managing and deploying add-ins for outlook, such as collaboration tools or third-party services.
  • Maintain daily office operations and greeting clients and responding phone calls and performing tasks with 100% accuracy.
  • Reported to Operations Manager and assisted shop and office personal.
  • Coordinated and scheduled all company meetings, appointments and interviewes.
  • Worked as a Duty Manager and assigned tickets to team members based on the technology wise.
  • Sending daily team status reports to the managers and delivery team.
  • Generate the PowerBI report and sending it to the team managers and team leaders for all completed tasks and pending tasks to their team members.
  • Sending daily PCMS review emails for TL's, T2's and managers to check their team members status on the tickets.
  • Preparing data for queue missed cases.
  • Worked as a business analyst and preparing the data like intake, closure and backlog reports for premier, partner and enterprise team data and sending daily overall reports to delivery team.
  • Managed premier support for outlook (Desktop, Mac, Ios, Andoid).
  • Enhanced technical skills and knowledge by navigating through client's technical roadblocks and sharing insights, contributing to continues improvement and learning.
  • Conducted multiple quality training sessions to the team members and explained the quality parameters as per the business requirement.

Transaction Processor

Conduent Business Services
05.2017 - 07.2019
  • Provided administrative support to customer level executives.
  • Collaborating with internal stakeholders to understand their needs and requirements.
  • Automated the Bot's with different types of application like SAP application, windoes applications and web applications.
  • Analyzing and understand the actual business requirement.
  • Created end to end solutions for clients such as PDD, SDD and architectures for feasibility study.
  • Worked closely with SME's to translate process into detailed design.
  • Successfully gave KT to maintainance team.
  • Fixed all the issues during hyper care.
  • Participated in team members review activity along with management.
  • Tracked customer ticket requests and providing immediate response to the customers.

Education

BBA - Banking And Finance

Sri Krishna Devaraya University
Anantapur
04.2001 -

Skills

Project management

Certification

AZ-104 Microsoft Azure Administrator

Timeline

Quality Engineering Analyst

Infosys Ltd.
01.2022 - Current

Transaction Processor

Conduent Business Services
05.2017 - 07.2019

BBA - Banking And Finance

Sri Krishna Devaraya University
04.2001 -

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Sreenath Reddy VeerlapalliQuality Engineering Analyst