Sreenivas Venkatesh

Experienced professional with 21 years in Banking operations and HR Shared Services. Skilled in customer service, credit cards new business, card fraud, HR administration, payroll, remuneration administration, policy design and implementation, process management and optimization, transition and migration, service delivery, and continuous improvement. Specialize in implementing transactional control frameworks for processes and effectively communicating business insights through writing and presentations.

• Managing 10 successful Business transitions from Onshore
• Excellent People management skills, delivering high engagement scores
• Leading by example and showcasing Excellence in every role performed
• Collaborating well with all business teams be it customer facing, technology or employees etc.
• Managing multiple stakeholders in different countries simultaneously and delivering results

• Recognized as an Out Performer which amongst the top 5 percent in organisation for 5 Financial years and Strong Performer for 11 Financial years
• 5 Times Nominee and 2-time Winner of Take Charge and Standout reward programme
• Awarded as Alchemy (Best Team Lead) 2 years in a row. Reward voted by the staff

• Success Factors (SAP) HR tool implementation for the Bank, 33 countries globally
• SNOW-Workflow Management tool implementation
• Moving to new operating model-Agile ways of working

• Consistently meeting 99%+ customer SLA.
• Achieving 10% productivity YOY.
• Cost efficiency- Saving 10% FTE YOY.
• Achieving 90% People Engagement score.

• Automation of 15+ processes with RPA initiatives
• Processes made straight through with use of Technology
• Publishing Business Insights to Exco members using Data to reduce over or under payments