Sreenu A P
Thirivananthapuram
Summary
Dynamic Senior Executive Manager with a proven track record at MoveInSync Technology Solutions, enhancing client satisfaction and optimizing resource allocation. Skilled in analytical problem solving and effective communication, I implemented process improvements that significantly boosted productivity and ensured compliance with corporate governance standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Executive Manager
MoveInSync Technology Solutions Private Limited
Thiruvananthapuram
08.2024 - Current
- Enhanced client relationships to address concerns and ensure satisfaction.
- Implemented process improvements to optimize resource allocation and increase productivity.
- Analyzed existing processes, identifying areas for streamlining operations.
- Identified potential risks linked to proposed initiatives before implementation.
- Ensured compliance with laws, regulations, and standards of corporate governance.
- Generated reports on key performance metrics for evaluating business practices.
- Evaluated employee skill sets to inform promotion and training decisions.
Site In-Charge
Mahindra Logistics Ltd (MLL Mobility-PTS)
Thiruvananthapuram
12.2018 - 08.2024
- Optimized daily site operations, ensuring peak efficiency and effectiveness.
- Managed staff attendance to support uninterrupted operational processes.
- Addressed customer escalations and complaints, utilizing feedback for service enhancement.
- Compiled and submitted timely fortnightly and monthly MIS reports with invoices.
- Responded to customer emails and created detailed monthly review packs.
Team Leader
Aegis Customer Support Services Private Limited
08.2016 - 04.2018
- Directed and guided the team to successfully fulfill client expectations, and drive business outcomes.
- Monitored team performance, provided guidance, and fostered a positive work environment.
- Successfully handled difficult phone calls to effectively resolve issues and enhance customer satisfaction.
- Continuously ensured team adherence to set KPIs for maintaining high quality and standards.
Marketing Team Leader
Asianet Broadband
Thiruvananthapuram
04.2018 - 11.2018
- Organized various promotional activities through active engagement in marketing events.
- Elevated brand awareness by developing and leading effective promotion strategies.
- Enhanced team's understanding of best practices through targeted training sessions.
- Achieved excellent team performance through impactful leadership initiatives.
- Worked closely with clients, ensuring comprehension of their needs for optimal solutions.
Assistant Inventory Controller
Kerala State Warehousing Corporation
06.2016 - 08.2016
- Maintained stored products in a neat and orderly fashion, maximizing space effectiveness.
- Reviewed, understood, and complied with all standard operating procedures.
- Assisted with receiving and checking inbound supplies, ingredients, and materials for accuracy, and ensured proper placement in designated locations.
Education
BBA in Airline And Airport Management -
Bharathiar University
Chempazhanthy, Trivandrum, Kerala, India05-2019
Diploma in Computerized Financial Accounting -
Thiruvananthapuram Cooperation IT Education
Trivandrum, Kerala, India04-2016
Diploma in Certified Warehousing Expert -
ASAP Kerala (Higher Education Department of Kerala Government)
Trivandrum, Kerala, India04-2016
Plus Two in Commerce -
Government Higher Secondary School, Mylachal
Trivandrum, Kerala, India03-2016
SSLC -
Government Higher Secondary School, Mylachal
Trivandrum, Kerala, India03-2014
Skills
- MS Office software proficiency
- Tally ERP 9 expertise
- Team collaboration
- Analytical problem solving
- Effective communication
- Flexibility and adaptability
- Critical analysis
- Efficient time management
- Interpersonal relations
- Leadership in teams
- Resource allocation strategies
- Operational management
- Coaching and mentoring skills
- Quality control
- Staff training
- Budget management
- Multitasking Abilities
- Staff hiring
Certification
- Diploma in Computerized Financial Accounting
- Diploma in Certified Warehousing Expert
Languages
- English
- Malayalam
- Tamil
Hobbies and Interests
- Drawing and painting
- Chess
- Music listening
- News reading
- Internet surfing
- Reading
- Football
Accomplishments
Champion of the Month - November '19 - Shaping the Industry.
Timeline
Senior Executive Manager
MoveInSync Technology Solutions Private Limited
08.2024 - Current
Site In-Charge
Mahindra Logistics Ltd (MLL Mobility-PTS)
12.2018 - 08.2024
Marketing Team Leader
Asianet Broadband
04.2018 - 11.2018
Team Leader
Aegis Customer Support Services Private Limited
08.2016 - 04.2018
Assistant Inventory Controller
Kerala State Warehousing Corporation
06.2016 - 08.2016
BBA in Airline And Airport Management -
Bharathiar University
Diploma in Computerized Financial Accounting -
Thiruvananthapuram Cooperation IT Education
Diploma in Certified Warehousing Expert -
ASAP Kerala (Higher Education Department of Kerala Government)
Plus Two in Commerce -
Government Higher Secondary School, Mylachal
SSLC -
Government Higher Secondary School, Mylachal