Sreeraj R

Looking up for a good position with key responsibilities in a reputed organization like yours, where I can show my talent and share new ideas, making contributions to the strength and growth of the company

Professional and prepared Technical Support Specialist with strong focus on delivering effective solutions and ensuring optimal system performance. Experienced in troubleshooting, system administration, and user support. Known for fostering team collaboration and adapting to evolving needs. Reliable and results-driven with expertise in technical problem-solving and customer service.

I hereby declare that the information and facts stated above are true and correct to the best of my knowledge and belief.

• Creating project plans, implementation schedules for projects
• Management System and Sales Force Mobile Application.
• Training client’s sales force and Distributor on Core Stocky and DMS.
• Implementation, Training and support to Distributors and salesman on Distributor
• Handling 1000+ live distributors issues
• Handling calls/mails from client end and distributors
• After get the issues from client and distributor we analysis issue and proving solutions.
• If we get issues from PAN INDIA then we are fix meeting with technical team and client after get RCA and Resolution we inform to all sales team and distributors.
• Involving in testing if required some modification and user requirement in DMS – Core stocky software.
• Configuration of the software and testing of Data-integrity
• Support (Telephonic and remote connection)
• New requirement analysis and development request transfer to Development team

• Accountable for escalation and ensuring request are handed in a timely manner.
• Check and resolve DBCC Issue
• DB Purging process
• Ensure timely communication to our customer on important issue.
• Managing the ITIL process.
• Sending weekly status report (BMS Reporting Tools) to on site and off site lead.
• Handling the Requests raised in IT Helpdesk tool and giving closure to the requests as per priority of the tickets.
• Having experience in supply chain management and purchase related concepts.
• Coordinating with the Development team for bugs with the RCA document and for any changes in the application.
• Data Base (MS SQL SERVER 2008/2012/2019) maintenance: Backup, Restoration, SQL server Installation process, LDF and MDF attachment.