Dharneedhar Reddy Muppani
Suryapet
Summary
Dedicated Application Support Engineer with 2-3 years of experience in L1/L2 application support, specializing in finance and reference data. Passionate about problem-solving and innovation, with a strong focus on process improvement and automation jobs. for the application and customer support .Committed to enhancing support quality and ensuring efficient service delivery through collaboration and technical expertise. Eager to contribute several years of demonstrated success in client support to perpetuate the organization's mission and values.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Application Support Engineer
Infogain India Private Limited
Banglore
06.2022 - Current
- Supported troubleshooting and incident management, gaining experience in Unix/Linux and Java to address application issues.
- Managed job scheduling using Control-M, optimizing execution workflows to enhance performance and reliability.
- Perform end-to-end troubleshooting for application issues, providing L0/L1 support and ensuring timely resolution of service requests.
- Identified areas for process improvement and implemented solutions to enhance application performance.
- Conduct periodic analysis of ticket trends, channeling insights to improve support processes and reduce incident recurrence.
- Collaborate with OPS and DEV teams to enhance reliability and supportability of critical systems through SRE practices.
- Develop and manage runbooks for major tasks, ensuring clarity in processes and responsibilities.
- Identify incident trends and make appropriate recommendations to prevent incident recurrence
Software Engineer
Infogain India Private Limited
Banglore
03.2022 - 06.2022
- Developed, tested, debugged and documented software programs using PHP and Magento2
- Conducted unit tests on code modules to verify accuracy and functionality of program logic.
- Monitored system performance and troubleshoot issues in production environment.
- Utilized Agile methodologies to manage project timelines and deliverables efficiently.
- Analyzed user requirements to develop software solutions and created technical specifications.
Software Engineering Intern
Infogain India Private Limited
Banglore
10.2021 - 03.2022
- Trained to the IT field and learned Programming languages and SQL
- Created technical documentation such as user manuals, flowcharts, and diagrams.
- Implemented new features into existing software systems using HTML, CSS, JavaScript, and PHP.
- Designed database schemas for efficient storage of data from multiple sources during the training period
Education
Bachelor of Science - Computer Science And Engineering
Lovely Professional University
Phagwara, Punjab09-2022
Intermediate - M.P.C
Sri Gayatri Educational Institutions
Hyderabad04-2018
Schooling - Science Schooling And Languages
K.S Reddy Model High School
Suryapet04-2016
Skills
- Incident Management
- Application Support (L1/L2)
- Monitoring and Maintenance
- Root cause identification
- Unix/Linux Troubleshooting
- Jira Service desk, Service now
- Customer Support
- Technical Troubleshooting
- User Training and Documentation
- Technical Analysis
Accomplishments
- won two Spot Awards for my contribution and project excellence in the current project.
- Soft skills (08/2019 - 01/2021) Participated in the organization name called: Club Eletech and won the prize.
- Sucessfully completed internship (10/2021 - 02/2022) Bootcamp batch training in various technologies of software Industry
Certification
- Hacker Rank : Basic SQL commands (07/2021 - Present)
- AWS IoT foundation : Telemetry , Command and Control, Predictive Maintanance (07/2021 - Present)
- Microsoft Certified: Azure Fundamentals (02/2023 - Present)
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Elementary (A2)
A2
Timeline
Application Support Engineer
Infogain India Private Limited
06.2022 - Current
Software Engineer
Infogain India Private Limited
03.2022 - 06.2022
Software Engineering Intern
Infogain India Private Limited
10.2021 - 03.2022
- Hacker Rank : Basic SQL commands (07/2021 - Present)
- AWS IoT foundation : Telemetry , Command and Control, Predictive Maintanance (07/2021 - Present)
- Microsoft Certified: Azure Fundamentals (02/2023 - Present)
Bachelor of Science - Computer Science And Engineering
Lovely Professional University
Intermediate - M.P.C
Sri Gayatri Educational Institutions
Schooling - Science Schooling And Languages
K.S Reddy Model High School
Similar Profiles
Prabhakaran MayavanPrabhakaran Mayavan
Technology Lead at Infogain India Private Limited(NNT)Technology Lead at Infogain India Private Limited(NNT)
Sushil SonawaneSushil Sonawane
Test Engineer at Infogain India Private LimitedTest Engineer at Infogain India Private Limited
Shivam SoniShivam Soni
SDET Engineer at Infogain India Private LimitedSDET Engineer at Infogain India Private Limited