SREESAI GUTTIKONDA
Summary
Detail-oriented Quality Engineer with expertise in automation and manual testing for web applications. Proficient in defect management using tools like JIRA and JTMF, with strong skills in automating web pages utilizing Selenium and Cucumber. Experienced in driving results within Agile environments, with a focus on delivering high-quality solutions. Highly motivated and committed to contributing to cross-functional teams and making a meaningful impact in the field of quality assurance.
Overview
4
4
years of professional experience
Work History
TECHNICAL SUPPORT REPRESENTATIVE
Gatestone & co
02.2025 - 09.2025
- Managed incoming support calls, identifying, analyzing and resolving technical problems in a fast-paced environment
- Handled 30 calls on daily average and maintained customer satisfaction ratio above 90%
- Utilized ticketing systems to document, escalate and resolve technical problems within expected timeframes
- Worked closely with cross-functional teams to resolve complex technical issues requiring advanced troubleshooting
- Engage in ongoing training and development programs to stay updated on the latest technologies
QUALITY ENGINEER
FDM Group
06.2022 - 11.2024
- Developed and maintained page object model automation framework using Selenium, Java, and Cucumber.
- Conducted functional and smoke regression testing with Selenium WebDriver, creating automation scripts.
- Created comprehensive test strategy, plans, and cases, ensuring coverage of all product functionalities through JIRA.
- Executed tests in JIRA to confirm business requirements are met while identifying potential issues.
- Collaborated with cross-functional teams to ensure high product quality in TMS application testing.
- Optimized testing timelines through exploratory testing, identifying defects early in the process.
- Led QA team efforts, presenting test results to enhance understanding and drive improvements.
- Performed manual API validation using Postman to ensure data accuracy and performance.
IT HELPDESK SUPPORT TECHNICIAN (CO-OP)
Jamesway incubators INC
10.2021 - 01.2022
- Provided technical assistance for incoming queries and issues related to computer systems
- Troubleshot and resolved PC incidents, software issues, and Cisco VoIP phone system problems, ensuring timely solutions and comprehensive case documentation in client management suite
- Resolved diverse hardware and software-related issues, including password recovery, Outlook problems, backup challenges, and system recovery
- Collected and analyzed requirements for new desktop installations, standardizing software deployments to enhance user experience
- Created and configured new user accounts based on client requirements, facilitating seamless onboarding and resource access
Education
PG Diploma - Embedded systems development
Conestoga College
Canada04-2022
Bachelors - Medical electronics
Dayananda Sagar College
Bangalore06-2018
Skills
- Selenium automation
- Database Management (SQL)
- Core Java
- Manual testing (JIRA, JTMF)
- Cucumber
- Accessibility testing (JAWS)
- REST Assured (API testing)
- Postman
- Agile Project Management
- Azure fundamentals
Timeline
TECHNICAL SUPPORT REPRESENTATIVE
Gatestone & co
02.2025 - 09.2025
QUALITY ENGINEER
FDM Group
06.2022 - 11.2024
IT HELPDESK SUPPORT TECHNICIAN (CO-OP)
Jamesway incubators INC
10.2021 - 01.2022
PG Diploma - Embedded systems development
Conestoga College
Bachelors - Medical electronics
Dayananda Sagar College