Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Project | Tricentis Insurance Application
Project | Magento E- Commerce Website
Timeline
Generic

Ankita Kumbhare

Pune

Summary

Technical Support Engineer with extensive experience at Teleperformance and QMFYS Technologies, specializing in software quality assurance and automated testing using Selenium and TestNG. Proven ability to enhance customer satisfaction and resolve technical issues efficiently. Strong analytical skills and comprehensive knowledge of the software development lifecycle contribute to improved product quality and team performance.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

Teleperformance
Mumbai
09.2024 - 05.2025
  • Executed functional, regression, and end-to-end testing to ensure software quality.
  • Designed, executed, and reported test cases utilizing Jira.
  • Automated test scripts with Selenium WebDriver and TestNG to enhance efficiency.
  • Collaborated with team members to identify issues and improve test automation framework.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Systems Engineer

OMFYS Technologies India Private Limited
Pune
12.2022 - 12.2023
  • Executed comprehensive manual testing of Tricentis Insurance application, ensuring functionality and reliability across insurance tabs.
  • Conducted user acceptance testing (UAT) with end-users to validate alignment with business requirements.
  • Documented and reported defects through tracking tools to facilitate timely resolution by development team.
  • Produced detailed test reports and metrics to support project analysis.
  • Assisted in creating and maintaining test documentation, including scripts and data setup.
  • Executed automated test scripts using Selenium WebDriver for Magento e-commerce website.
  • Automated key sections such as home page, product categories, and payment methods.
  • Implemented pagination tests, improving overall test coverage across product sections.

Education

Bachelor of Enginering - Engineering in Computer Science

G.H. Raisoni College of Engineering & Technology
Nagpur
06-2022

Diploma in Engineering - Computer Science

Shree Datta Meghe Polytechnic College Nagpur
Nagpur
06-2019

Skills

  • Core Java
  • Software development lifecycle
  • Functional testing
  • Agile practices
  • Smoke and sanity testing
  • Regression testing
  • API testing
  • Jira issue tracking
  • Selenium automation
  • TestNG framework
  • WebDriver usage
  • Team collaboration
  • Customer service
  • Quality assurance
  • Technical support

Websites

Certification

Manual and Automation Test Engineer Internship Certification, Aivariant Technologies

Languages

Marathi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Project | Tricentis Insurance Application

Conducted comprehensive manual testing of the Tricentis Insurance application, executing detailed test cases, identifying and reporting defects, and ensuring overall functionality, reliability, and user experience across multiple insurance-related modules

Project | Magento E- Commerce Website

  • Executed automated test scripts using Selenium WebDriver and TestNG for a Magento-based e-commerce website, focusing on end-to-end functionality, and regression testing
  • Automated critical components, including the home page, product categories, user actions, and payment workflows, improve test efficiency and consistency
  • Implemented pagination tests and expanded test coverage across multiple product sections, contributing to enhanced site reliability and user experience

Timeline

Technical Support Engineer

Teleperformance
09.2024 - 05.2025

Systems Engineer

OMFYS Technologies India Private Limited
12.2022 - 12.2023

Bachelor of Enginering - Engineering in Computer Science

G.H. Raisoni College of Engineering & Technology

Diploma in Engineering - Computer Science

Shree Datta Meghe Polytechnic College Nagpur

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Ankita Kumbhare