Sree Vidya Saraswathula
Senior Associate Analyst
Summary
Looking forward to associating myself with an organization that will utilize my skills, education and gained experience.
Being a Service-now Developer, I have hands-on experiences with different modules of Service-Now. Good knowledge and understanding of ITIL process. Attended various web-based trainings and Off-site courses to pursue my never-ending thirst for Knowledge. Gained experiences in providing solutions to Service Now Architecture. Also, much familiarized with other ITSM applications.
Overview
10
10
years of professional experience
Work History
Senior Associate Analyst
Tech Mahindra
05.2023 - Current
- Working as Senior Associate Analyst in Tech Mahindra from May 2023 to till date.
Senior Associate
Wipro Limited
11.2020 - 06.2022
- Worked as Senior Associate in Wipro Limited from Nov 2020-June 2022.
Senior Associate
Wipro Limited
01.2017 - 01.2020
- Worked as Senior Associate in Wipro Limited from 2017-2020 Jan.
Associate
Minvesta Infotech Pvt. Ltd
01.2016 - 01.2017
- Worked as Associate at Minvesta Infotech Pvt. Ltd from 2016 to 2017.
Education
B.E - CSE
01.2015
GPA: 67.5%
Skills
Very Quick Learner, Active team player, Ambitious, Love to accept Challenges
Ability to work in a team environment with minimum supervising
Excellent team member with a strong ability to lead and balance project workload
Core Strengths – Service catalog, UI Policies, Client Scripts, Workflows, Business Rules, Reference Qualifiers
Accomplishments
- Vice-President, Rotaract Club of Sreyas Technocrats, Hyderabad East, Areas of expertise include Environmental Camps, Educational Tours, and visits to various orphanages and old age homes.
- Best Performer, Wipro Private Limited, For maintaining good Production and Quality.
- B.E(CSE), Sreyas Institute of Engineering and Technology, 2011-01-01, 2015-01-01, 67.5%
Timeline
Senior Associate Analyst - Tech Mahindra
05.2023 - Current
Senior Associate - Wipro Limited
11.2020 - 06.2022
Senior Associate - Wipro Limited
01.2017 - 01.2020
Associate - Minvesta Infotech Pvt. Ltd
01.2016 - 01.2017
Sreyas Institute of Engineering and Technology - B.E, CSE
Service Now Experience
ServiceNow Developer, Providing customers with self-service opportunities, Acquired knowledge on Service catalog, Developing Catalog Items, Creating workflows using Workflow Editor, Working on defects, Configuring users, user groups and roles, Customizing different aspects of ServiceNow like UI Actions, UI Policies, Notifications, Email Scripts, Business Rules, Data Policies, and Client scripts using JavaScript, End to end Catalog Item development, Working with different kind of scripts in ServiceNow and their order of execution, Working with email notifications, reports and Schedule job
Technical Experience
- TE Connectivity - ServiceNow Developer, Implementation, Created new Catalog items, workflows, Modified existing catalog items as per business requirements, Created new Table, fields and automated the creation of records in table via catalog item, Performing Unit Testing in all the instances (STAGE, DEV, QA, PROD) based on business requirements, Experience working with Catalog client scripts, Catalog UI Policies, Email scripts, UI Actions, Business Rules, Client Scripts, UI Policies, Script Includes, Access Control Lists, Workflows, Triggering Notifications using Workflows, Scheduled jobs, Worked on Multiple defects related to Service Catalog Items, Worked with events to call notifications from Business rule, Created ACLs to restrict table and field level access to authorized users, Several Generic based notifications have been done based on customer requirements, Working on Report, and Scheduled report designing, Basic Knowledge on third party tools integration for several application in ServiceNow, Working with implementing configurable SLA management, Documentation of changes and new development as technical and functional specs.
- BNS-ScotiaBank - ServiceNow Developer, Implementation and BAU support, Service catalog development and Other ITSM modules enhancements, Excellent experience on change management and Incident and Problem implementations and deployment of update sets, Workflow design and enhancements, Email integrations and troubleshooting the REST API, SOAP and Scripted, Worked on Business rules, Script includes, Client scripts, UI actions and UI Policies as per the client requirement, Configuring/updating different data sources to pull the data in ServiceNow, Bulk updates on Assets, Batch jobs, Support groups, Holiday schedules and ticket cancellations, Monitoring the system logs, schedule jobs to ensure the feed properly updated, Documenting the process into Knowledge Articles, and KB maintenance.
Acknowledgment
I acknowledge that the information furnished above is true to the best of my knowledge.