SRI GOWRI MANOHARII
Chennai
Summary
Dynamic professional with a proven track record at DBS Bank India LTD, specializing in operational efficiency and risk management. Successfully led branch operations, fostering collaboration and streamlining processes that resulted in significant efficiency gains. Expertise in financial analysis and team leadership, utilizing data-driven strategies to inform key decisions. Committed to leveraging business analysis skills to drive operational excellence and surpass organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Officer
DBS Bank India LTD
Chennai
05.2016 - Current
- Handled operational activities and issues in the branch and resolved it before TAT.
- Reviewing periodic KYC based on risk category and performing independent checks and screenings as required by global KYC procedures.
- Set up and heading complete branch operations with key focus on bottom line profitability by ensuring optimal utilization of available resources.
- Facilitated collaboration among diverse teams to solve intricate challenges efficiently.
- Verification of daily EOD reports ensuring risk and compliance.
- Established effective relationships with key Customer both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Ignited progress towards goals through the application of data-informed decision-making in strategy.
- Drove impactful decision-making through detailed reports highlighting key findings and recommendations.
- Reviewed customer requirements and insights to facilitate service and product advancements.
Jr. Technical Executive
NTTDATA global service LTD
Chennai
08.2012 - 12.2013
- Provide first level technical assistance for SAP application for all Honeywell clients through phone, Email and web channels.
- Raising & maintaining incident tickets and problem records.
- Continuously reviewing performance against Service Level Agreements.
- Resolved incoming requests for technical assistance on standard commercial and proprietary applications; Created, monitored and closed tickets via CERTIDO for departmental review and upper management reporting.
- Analyzing call logs to spot trends and underlying issues.
- Prioritize and escalate issues where required.
- Updating support documentation.
- Keeping clients updated as to progress.
- Established clear lines of accountability among team members for project success.
Education
Bachelor of Science - Bachelor of Computer Application
NGM College Of Arts And Science
Pollachi04.2012
High School Diploma -
Forest Hill Academy Matriculation Higher Secondary School
Pollachi03.2009
High School Diploma -
Forest Hill Academy Matriculation Higher Secondary School
Pollachi03.2007
Skills
- Work coordination
- Financial analysis
- Risk management
- Business analysis
- Operational efficiency
- Team leadership
- AML KYC
Certification
Manual Testing Certification, 2013
Languages
- English
- Tamil
- Telugu
Personal Information
- Date of Birth: 04/17/91
- Marital Status: Married
Disclaimer
I, hereby declare that the above information and details provided by me are Correct to the best of my knowledge.
Timeline
Officer
DBS Bank India LTD
05.2016 - Current
Jr. Technical Executive
NTTDATA global service LTD
08.2012 - 12.2013
Bachelor of Science - Bachelor of Computer Application
NGM College Of Arts And Science
High School Diploma -
Forest Hill Academy Matriculation Higher Secondary School
High School Diploma -
Forest Hill Academy Matriculation Higher Secondary School
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