Sri Vidya Sagar.S Dixith
Mysore
Summary
Dynamic Application Analyst with experience at EF Education First since February 2023, driving innovation in software solutions. Possesses a solid educational background in Computer Applications, having earned a Bachelor's degree from St. Joseph's educational institutions. Committed to continuous professional growth, and ready to tackle new challenges in the field of application analysis.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Application Analyst (Salesforce)
EF Education First
Bengaluru
02.2023 - Current
- As an Application Analyst at EF Education First, the primary role involves supporting, managing, and optimizing application performance to support educational initiatives effectively (sales and production). This includes gathering user requirements, providing technical support, and ensuring seamless integration of applications within the organization.
- Involved in migration of legacy CRM application to Salesforce platforms a part of support team and took part in User Acceptance Testing( UAT ). Incident Manager monitoring sales and production dashboards, reporting incidents, and creating outages accordingly. Preparing IR/RCA reports.
- Played a key role in the implementation of new software solutions, collaborating with developers and Product Owners, resulting in improved operational efficiency in Salesforce.
- Handled end-to-end incident, request, and change activities in alignment with ServiceNow ITSM workflows, ensuring timely resolution, proper documentation, and smooth coordination between users, support teams, and developers.
- Conducted training sessions and knowledge transfer for staff/users to facilitate the effective use of applications.
- Monitored in-house application performance metrics to identify areas for enhancement, and troubleshoot issues as they arise.
- Maintained comprehensive documentation for processes and application configurations.
- Created a comprehensive knowledge base of application-related issues, enabling faster resolution times for users.
- Monitored system performance in the Datadog dashboard to identify and address potential issues before they impacted the markets.
Education
Bachelor of Computer Applications - BCA
St.Joseph's educational Institutions
Bengaluru10.2022
PCMC - Secondary Education
Sharada Vidya mandir
Mysore02.2019
High school and Primary education -
V.V.S.BM.SRI
Mysore03.2017
Skills
- Salesforce and CRM expertise
- Operational efficiency
- User access management
- Incident management
- User acceptance testing
- Root cause analysis
- SQL proficiency
- Jira ticketing tool
- IT service management
- User provisioning
Certification
- AMCAT Certified Business Analyst, 10/2022
- AMCAT Certified Data Processing Specialist, 12/2022
Languages
- English, Full Professional Proficiency
- Kannada, Native or Bilingual Proficiency
Timeline
Application Analyst (Salesforce)
EF Education First
02.2023 - Current
Bachelor of Computer Applications - BCA
St.Joseph's educational Institutions
PCMC - Secondary Education
Sharada Vidya mandir
High school and Primary education -
V.V.S.BM.SRI