Innovative and curious individual with 7+ years of experience in Implementation of WFM, WFC for over 8000 employees for 20 different clients and countries.Worked as Project Manager for toilsome Implementations and received appreciations from business and Management.Designed automations for WFC to WFM migration projects using various tools like Python.
Implementation
Handling a team of 5 members and Implemented Pro Workforce Manager and Workforce Central for 20 different clients and 6 different countries, for more than 10,000 employees.
Most of them are end-to-end implementations, which include.
Below are some of the clients that I have worked on.
Comcast India (4,000+ employees), PayPal India (2,000+ employees), Lumen Japan and Thailand (200 employees), Under Armour SG, MY (200+ employees)
Project Management/Managerial Roles
I have played the role of project manager for some of the projects, which include coordinating with various teams to get the tenant setup done, purchasing licenses, coordinating with the client to get a timeline, etc.
I am currently leading a team of three members.
Project Services:
Provided support for existing clients in implementing new changes and rolled out the changes in a smooth and timely manner.
Automations
Developed various tools to help in the migration of configuration from WFC to WFM. Following are some of those tools.