Sridevi Krishnamurthy
Bangalore
Summary
Proven leader in project management and claims processing at UHG/Optum, adept at driving quality improvement and team management. Demonstrated excellence in coaching, SOP adherence, and operational efficiency, ensuring seamless team operations and superior service delivery. Skillfully balances a flexible schedule with rigorous documentation and reporting standards, achieving significant operational enhancements.
Overview
9
9
years of professional experience
Work History
Team Leader - Project Management/SME Team Leader
UHG, United Health Group/OPTUM
01.2022 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standards through personal example to help each member understand expected behavior's and standards.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in Team enhancement in terms of automation.
Appeals and Grievances Coordinator
UHG/Optum
01.2019 - Current
- Currently working in Medicare and Retirement Appeals & Grievances
- Remained knowledgeable regarding company policies and procedures and current developments within operational departments.
- Processed and finalized appeals and grievances within agreed-upon turnaround time.
- Submitted verbal and written notification to members and providers.
- Entered appeal requests in appeals/Case setup module.
Senior Claim Processing Specialist
UHG/Optum
03.2015 - 03.2018
- Collaborated with claims department and industry organizations to resolve claims.
- Evaluated accuracy and quality of data entered into agency management system.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
Education
Master of Science - Computer Science
Bangalore University
Bangalore06.2012
Bachelor of Science - Computer Science
Bangalore University
Bangalore05.2010
Skills
- Quality Improvement
- Overtime Management
- Team Management
- Coaching/Training, providing required KT
- Documentation And Reporting
- Team Supervision
- Mentoring
- Work Planning
- SOP Adherence
- Flexible Schedule
Timeline
Team Leader - Project Management/SME Team Leader
UHG, United Health Group/OPTUM
01.2022 - Current
Appeals and Grievances Coordinator
UHG/Optum
01.2019 - Current
Senior Claim Processing Specialist
UHG/Optum
03.2015 - 03.2018
Master of Science - Computer Science
Bangalore University
Bachelor of Science - Computer Science
Bangalore University
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