Sridevi Natarajan
Chennai
Summary
Dynamic Senior Team Leader at HCL Tech with established expertise in project management and team leadership. Results-driven Senior Team Leader known for productivity and efficient completion of tasks. Specialize in strategic planning, team motivation, and workflow optimization to drive project success. Excel in communication, leadership, and problem-solving to effectively manage teams and meet objectives. Commitment to continuous improvement ensures adaptability and achievement in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Senior Team Leader
HCL Tech
Chennai
10.2019 - 05.2025
- Led cross-functional teams to enhance project delivery and client satisfaction.
- Mentored team members to foster skill development and encourage professional growth.
- Coordinated project timelines and resources to optimize workflow efficiency.
- Created SOP and process map, and was involved in tool development projects for process enhancement.
- Anticipated work volumes and managed adherence to policies and deadlines.
- Evaluated individual and team performance to meet business objectives and cultivate work culture.
- Navigated high-pressure situations while contributing to the business resiliency plan for client issue resolution.
- Implemented value creation initiatives and kaizen practices for process improvement.
- Managed aging reports, metrics, KPIs, CPIs, revenue analysis, and internal and external management reports.
Business Process Associate
Tata Consultancy Services
Chennai
11.2015 - 02.2019
- Analyzed business processes to identify areas for improvement and efficiency.
- Collaborated with cross-functional teams to implement process changes effectively.
- Reviewed SOP's periodically ensuring they are up-to-date with current industry standards and regulations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems effectively to achieve business goals.
- Created detailed reports outlining team performance metrics.
- Provided regular reports to senior management on team performance, challenges, and strategic recommendations.
Education
Bachelor of Arts - Accounting And Finance
Sastra University
Kumbakonam07-2015
Skills
- SAP
- Basics in Power BI and UI Path
- Salesforce
- E automate
- GTT and GFH
- Genesys
- Team Leadership
- Process improvement, Value Creation, Kaizen
- Goal Sets, Performance evaluation & Coaching
- Cross-functional collaboration & Transition
- Aging Reports, Metrics & Forecast
- Customer focus & Satisfaction
- Quality improvement
- People management
- Problem-solving
Accomplishments
- Certificate of hard work and extra miles contributed, awarded by TCS and HCL management
- Star Performer, Exceptional Award recognized by TCS and HCL management
- Successful lead awarded by HCL clients for achieving KPI, CPI targets, and revenue realization
- Voice of the customer awarded by stakeholders at TCS and HCL
- Participated in the TCS Billion Step Challenge, Purpose for Life, and Fit for Life
- Rewarded by HCL stakeholders and top management for a successful closure every month and year
- Examined in the Six Sigma Green Belt certification course, proposed and implemented a value creation idea for process improvements to reduce process cycle time and FTE benefits
Languages
Tamil
First Language
English
Advanced (C1)
C1
VALUE CREATIONS
- Proposed Kaizen ideas to enhance tool development for process improvements
- Key resource for the 'Golden Process Standardization' project proposed by HCL results in improvements, reduces AHT, and eliminates extra steps
- Implemented macro functions and formulas in MS Excel to save time for reporting activities and process-related activities
- Creation of process maps and SOPs for tools and applications implementations, new project plans, and amending existing process methods
- Examined for Green Belt certification and motto of proposals for FTE and cost benefits
- Implemented standard templates for email communication to external stakeholders, improved format for monthly forecast using Power BI (basics), implemented reporting standards for metrics, team productivity trackers and process simplifications
ABOUT ME
Date of birth: 09/16/1994
Marital status: single
Citizenship: India
Preferred work location: Chennai, Bangalore, and Hyderabad; willing to relocate
Timeline
Senior Team Leader
HCL Tech
10.2019 - 05.2025
Business Process Associate
Tata Consultancy Services
11.2015 - 02.2019
Bachelor of Arts - Accounting And Finance
Sastra University
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