Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
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Sridhar H

Sridhar H

Operations and Business Analyst
Bangalore

Summary

Results-driven Operations & Business Analyst with 15+ years of global experience leading cross-functional teams, driving project delivery, and optimizing performance across Pharma, Consumer Health, and U.S. hospital networks. Expert in ANZ market analytics, supply chain management, and secondary research. Skilled in KPI governance, process automation, and cost control. Builds strong client relationships and fosters innovative, high-performing team cultures through strategic initiatives and data-backed decision support.

Overview

17
17
years of professional experience
1
1
Certification
3
3
Languages

Work History

Senior Managed Services Analyst

IQVIA
04.2025 - Current
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
  • Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.

Sr. Manager, Operations

Griha Software Technologies Pvt. Ltd
06.2008 - 01.2025
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Implemented and developed operational standards, policies and procedures.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Consistently met or exceeded annual performance targets set by senior leadership.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Increased customer satisfaction with timely project deliveries and seamless communication.
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
  • Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.

Education

Bachelor of Commerce -

Sabarmati University
04.2001 -

Skills

  • Resource Planning & Optimization

  • Strategic Planning & Execution

  • QA & Process Improvement

  • Client Relationship Management

  • Communication & Conflict Resolution

  • ISO Audits & SOP Documentation

  • Cross-functional Team Leadership

  • KPI Development & Performance Tracking

  • Continuous Improvement

  • Power BI

  • Advanced Excel

SQL

Certification

SO 8000 Master Data Quality Manager (2023) - Electronic Commerce Code Management Association (ECCMA)

Timeline

Senior Managed Services Analyst

IQVIA
04.2025 - Current

SO 8000 Master Data Quality Manager (2023) - Electronic Commerce Code Management Association (ECCMA)

03-2023

Sr. Manager, Operations

Griha Software Technologies Pvt. Ltd
06.2008 - 01.2025

Bachelor of Commerce -

Sabarmati University
04.2001 -

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Sridhar HOperations and Business Analyst