Hi, I’m
Sridhar V
Chennai
Summary
Accomplished Senior Professional Service Engineer at Comodo Security Solutions, specializing in endpoint security and log analysis. Successfully led over 50 enterprise implementations, enhancing security posture through strategic deployment and troubleshooting. Adept at vulnerability management and fostering collaboration with development teams to resolve complex issues efficiently.
Overview
18
years of professional experience
3
Certification
Work History
Comodo Security Solutions (Xcitium)
Senior Professional Service Engineer
09.2021 - Current
Job overview
- Led and delivered 50+ Enterprise and MSP implementations of AEP, EDR, MDR, SEG, SIG, and NX Sensor solutions.
- Executed structured deployments for antivirus, HIPS, firewall, and containment modules to ensure system integrity and security.
- Investigated and resolved false positives, behavioral detection anomalies, and containment misclassifications to enhance detection accuracy.
- Performed deep log analysis and telemetry review to fine-tune endpoint policies without weakening protection posture.
- Replicated production issues in controlled lab environments to isolate root cause and validate patches.
- Collaborated directly with Product Development teams for defect reproduction and resolution.
- Supported environments ranging from 200 to 3,000 endpoints across multi-site infrastructures.
eG Innovations
Solutions Engineer
03.2020 - 08.2021
Job overview
- Deployed enterprise monitoring solutions across Windows, VMware ESX, Citrix XenApp, and database infrastructures.
- Proactively monitored infrastructure health and mitigated risks before critical failures.
- Validated patches and collaborated with Development teams on issue simulation and root cause analysis to improve system reliability.
- Configured monitoring components and delivered technical demonstrations to enhance system visibility.
- Maintained US lab infrastructure, ensuring optimal performance of VMware, Virtual Center, Windows Servers, and eG Manager software.
Zoho Corporation
Technical Support Engineer
04.2019 - 12.2019
Job overview
- Managed deployment, configuration, and performance troubleshooting to ensure system reliability.
- Implemented patches and collaborated with Development teams to resolve critical issues.
- Provided enterprise-level support for Event Log Analyzer and monitoring solutions.
Concentrix Technologies Pvt Ltd
Senior Representative – Symantec Endpoint Protection
08.2016 - 03.2019
Job overview
- Administered Symantec Endpoint Protection infrastructure, ensuring robust security across enterprise environments.
- Customized endpoint security policies and managed threat isolation to enhance protection across large setups.
- Deployed antivirus solutions across Windows, Linux, and Mac platforms, providing comprehensive coverage for diverse systems.
Wipro Technologies
System Administrator
06.2014 - 12.2015
Job overview
- Handled VPN, VoIP, user provisioning, and system maintenance to support user access and system reliability.
- Managed system configurations and updates for enterprise environments.
- Administered user accounts and access controls across multiple platforms.
- Monitored network performance and ensured system reliability.
- Managed enterprise service desk incidents to ensure timely resolution and maintain operational continuity.
UST Global Services Pvt Ltd
Senior Process Associate
01.2011 - 01.2014
Job overview
- Led cross-functional teams to implement process improvements and best practices.
- Streamlined process workflows to enhance operational efficiency and reduce delays.
- Mentored junior associates on process adherence and system usage for optimal performance.
- Delivered remote technical troubleshooting for printers and computer systems, ensuring minimal downtime and effective resolution of user issues.
Sutherland Global Services
Technical Support Executive
04.2010 - 01.2011
Job overview
- Provided Windows OS support, removed viruses, troubleshot registry issues, and configured Outlook to enhance user experience.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
New Gen Imaging Systems
Customer Support Associate
02.2008 - 09.2009
Job overview
- Assisted customers with inquiries and provided product information.
- Resolved technical issues using company support tools and resources.
- Handled US-based customer interactions, ensuring accurate maintenance of reporting metrics.
- Coordinated with team members to streamline customer service processes.
Education
Sri Balaji Polytechnic CollegeChennai Tamilnadu
Diploma in Information Technology from Information Technology
01.2007
Skills
- Endpoint security
- Vulnerability management
- Security health checks
- Troubleshooting techniques
- Deployment strategy
- Enterprise monitoring
- Effective communication
Certification
- CEH Master (Certified Ethical Hacker – Master)
- Microsoft Certified: Security Operations Analyst Associate (SC-200)
- CompTIA Security+ (COMP001022205298)
Accomplishments
- Top performer in specialized support queue for 6 consecutive months.
- Recognized for consistent quality and productivity excellence.
- Strong reputation for technical ownership and structured troubleshooting.
Languages
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Timeline
Senior Professional Service Engineer
Comodo Security Solutions (Xcitium)
09.2021 - Current
Solutions Engineer
eG Innovations
03.2020 - 08.2021
Technical Support Engineer
Zoho Corporation
04.2019 - 12.2019
Senior Representative – Symantec Endpoint Protection
Concentrix Technologies Pvt Ltd
08.2016 - 03.2019
System Administrator
Wipro Technologies
06.2014 - 12.2015
Senior Process Associate
UST Global Services Pvt Ltd
01.2011 - 01.2014
Technical Support Executive
Sutherland Global Services
04.2010 - 01.2011
Customer Support Associate
New Gen Imaging Systems
02.2008 - 09.2009
Sri Balaji Polytechnic College
Diploma in Information Technology from Information Technology