Sridhar Reddy Punreddy

Client Names : Recall(Iron Mountain) & Insight Global

Tools used : PeopleSoft, Sales Force, Microsoft Dynamics, DigitalOne etc.

• Handling the day to day business activities by interacting with the clients.
• Effectively handling the team members with their concerns.
• Conducting 1*1’s on monthly basis to review the individual team members performance and providing the proper feedback to them.
• Interacting with the clients during the weekly calls and providing them the process statuses and updates.
• Preparing and sending the Daily Status Reports to client’s higher management.
• Auditing the team members work and providing the feedback.
• Leading the weekly team meetings to address the process issues and discussing the recent updates to adhere the same.
• Handling the people issues successfully and addressing them.
• If in case required, reporting those to management to take a call on them.
• Motivated the team members to improvise the process mechanism by bringing the process improvement ideas.
• Inculcating the best practices to the team members which will help them in their respective careers.
• Completing the Annual appraisals for the resources on quarterly basis.
• Creating the elevation templates and recommending the correct resources for their next levels.
• Sending the daily, weekly & monthly reports to internal management to highlight the team and individual performances.
• Verifying and approving the timesheets.
• Preparing the resources utilization reports to find out the each and every individual contribution and actual utilization towards the process.
• Approving the leaves and work from homes in the application.
• Preparing the Monthly Dashboard for the process.
• Reviewing the SOP’s at regular intervals.

• Client Name Thomson Reuters
• Tools used Siebel CRM 7.0, Athena, Team Track, eServer, Guardian, Street events and etc.
• Roles & Responsibilities.
• Order Fulfillment team is responsible for creating and maintaining external & internal Client profiles.
• OFS performs daily activities like creation, deletion and modification of users as per the client’s requirement so that end users will be able to access Thomson products.
• Worked on applications as Siebel CRM 7.0 Version, Athena database, Team Track, eServer, Guardian, Street events and etc.
• OMS creates the order in Siebel and then assigns the activity to OFS for Manual permission.
• OFS completes the Manual permission as per standard pre-described process and then closes activity.
• Thomson Reuters has around 24 FGA (Focus Group Accounts) Clients and the SLA for those will be 4 hours as they are majority revenue contributors.
• OFS team is the first point of contact for all clients if they face any issues related to Thomson workstation access.
• We interact with the others teams OMS, SOS and Technical teams on daily basis.
• Worked on Second Level entitlement(SLR) reports Company 3.

Client Names : Cisco & British Petroleum

Tools used : Emptoris (Click CSM) , Ketera & WFT

• Worked as Order Management Specialist for British Petroleum
• Order Management Team was responsible for Processing Orders for UK and US requests
• Supervising the end to end Order Management Process
• Involved in internal quality audits
• Worked on Pending order reports on daily basis
• Co-ordinate with Clients, Suppliers and the other teams in order to load the order successfully onto the application
• Creating blanket and contingent staffing orders and Responsible to monitor the unfulfilled orders and Coordinating with vendors in getting quotes, delivery dates and tracking numbers
• Following up with Supplier and Client for getting orders approval in the system
• Understanding of ordering constraints and commercial terms highlights in the Initial view of order structure
• Interacting with the Account Managers for the establishment and renewal of Order terms and conditions
• To ensure the workload for the team is evenly distributed and all open action items are tracked to completion on daily basis
• Responsible to set up vendors and train them to use the application to raise invoices and Responsible to co-ordinate with vendor maintenance team