Srigowri S
Bengaluru
Summary
Dynamic leader with a proven track record at PayPal India Pvt Ltd., adept in data analysis and visualization, and cybersecurity risk management. Excelled in cross-functional team leadership, reducing operational losses by 35%, and driving innovative risk mitigation strategies. Skilled in analytical problem-solving and fostering a culture of continuous improvement and creativity.
Overview
8
8
years of professional experience
Work History
Assistant Risk Manager
PayPal India Pvt Ltd.
Bengaluru
03.2024 - Current
- Lead and manage a team of risk analysts as a Subject Matter Expert and Assistant Lead, ensuring alignment with company objectives, and maintaining high performance standards through continuous guidance, feedback, and performance evaluations.
- Oversee daily team operations, monitoring productivity, identifying areas for improvement, and implementing strategies to optimize workflow and team efficiency.
- Conduct a thorough quality analysis of team performance, ensuring adherence to internal policies, regulatory standards, and risk management protocols to mitigate operational risks.
- Develop and execute performance management initiatives, providing actionable insights and reports to senior leadership, to inform decision-making and improve team outcomes.
- Spearhead workforce management, including resource allocation, scheduling, and task prioritization, to ensure optimal deployment of team members, and meeting of key performance metrics.
- Handle customer relationships, working directly with key stakeholders to resolve issues and ensure satisfaction, while maintaining a strong focus on risk mitigation and compliance.
- Conduct behavior quality checks on team activities, ensuring consistency with operational standards, and recommending improvements to enhance customer service and reduce risk exposure.
- Collaborate cross-functionally with other departments to ensure seamless integration of risk management initiatives into broader business processes.
- Assist in the onboarding and training of new hires across multiple global teams, including locations in Lithuania, the UK, Guatemala, Manila, and Mumbai, ensuring consistency in training quality and content delivery.
- Collaborate with cross-functional teams in different time zones to provide comprehensive training, ensuring a seamless and standardized onboarding experience for employees across diverse geographical locations.
- Mentor new hires in various global offices, providing guidance and support through virtual training sessions, and follow-up to ensure smooth transitions and adherence to company policies and procedures.
- Lead and facilitate remote knowledge transfer sessions, leveraging digital tools to provide consistent, high-quality training experiences for teams located in regions across the world.
- Proactively identify opportunities for process improvement, suggesting, and implementing innovative solutions to optimize team performance, enhance efficiency, and reduce operational risks.
- Lead initiatives to review and improve Standard Operating Procedures (SOPs), ensuring they reflect current best practices, regulatory changes, and evolving business needs.
- Drive the development and adoption of updated SOPs, ensuring that new guidelines are effectively communicated to the team, and integrated into daily operations for improved consistency and compliance.
- Drove team engagement in idea generation and innovation by fostering a collaborative environment where creative solutions to operational challenges were encouraged and recognized.
- Collaborated with senior leadership on projects aimed at strengthening business ethics, ensuring that all team activities reflect the company's commitment to integrity, transparency, and ethical practices.
- Played a key role in projects that focused on enhancing work efficiency and time management, contributing to a measurable improvement in team productivity, and overall business performance.
- Led initiatives to inspire team members toward continuous innovation, facilitating brainstorming sessions, and promoting a culture of creativity to drive forward-thinking solutions.
- Develop and deliver clear, data-driven presentations to senior executives, highlighting key performance indicators (KPIs), risks, opportunities, and actionable recommendations for improving business outcomes.
- Host weekly check-in sessions to review process updates, answer team questions, and ensure seamless integration of new procedures into daily operations, improving team performance, and minimizing errors.
- Provide continuous support and clarification during weekly team meetings, helping team members navigate any uncertainties related to process changes, and ensuring smooth operational execution.
Senior Risk Management Specialist
PayPal India Pvt Ltd.
Bengaluru
10.2018 - 02.2024
- Managed complex cases involving financial risks, money laundering concerns, and fraudulent transactions, applying risk management strategies to minimize exposure, and safeguard the company’s assets and reputation.
- Led the evaluation of accounts flagged for suspicious activities, utilizing fraud detection tools, and industry best practices to ensure early detection and swift resolution of fraudulent incidents.
- Provided risk mitigation strategies for accounts involved in disputes, leveraging data analysis to investigate claim validity, and ensuring timely resolution to maintain PayPal’s integrity and customer trust.
- Reduced operational losses by 35% through the development and implementation of a risk mitigation framework tailored to the company’s strategic objectives.
- Conducted regular enterprise-wide risk assessments, analyzing both qualitative and quantitative data to assess exposure to operational, credit, market, and compliance risks.
Risk Analyst
Amazon
Bengaluru
08.2016 - 07.2018
- Analyzed large datasets to identify patterns, trends, and emerging risks, helping to inform strategic decisions and optimize risk management processes.
- Collaborated with cross-functional teams (legal, finance, IT, operations) to design and implement mitigation strategies for identified risks, ensuring business continuity, and regulatory compliance.
- Supported risk mitigation projects by coordinating with stakeholders, tracking progress, and ensuring the timely implementation of risk reduction initiatives.
- Successfully identified and mitigated cybersecurity risks in Amazon's internal systems, helping to strengthen security protocols and reduce potential data breaches.
- Conducted a comprehensive risk analysis of a major Amazon marketplace expansion, providing critical insights that helped prevent regulatory compliance issues in key international markets.
Education
Bachelor of Engineering - Computer Science
Shridevi Institute of Technology
Tumkur, Karnataka04-2014
Skills
- Data Analysis and Visualization (eg, Excel, SQL, Tableau, Power BI)
- Cybersecurity Risk Management & Incident Response
- Analytical problem solving and creative thinking
- Basics of Python
- Microsoft PowerPoint
- Proficiency with risk management and fraud detection platforms such as Zendesk, Scope, CCI, and Venus & Mars (PayPal Internal Tools)
- Cross-functional collaboration and team leadership
Affiliations
- Singing
- Bibliophile
- Writing poetry and prose
- Interest in astronomy and quantum physics
- Cooking and Baking
Accomplishments
- Consistent awards for top performance at PayPal India Pvt. Ltd.
- Centurion award for three consistent years, due to 100% quality scores
- Cross-Functional Champion and Innovator awards for collaboration and idea submissions while at PayPal India Pvt Ltd.
- Quarterly shout-outs and spot awards are won for driving performance
- Recognized by ex-CEO of PayPal and Senior leadership for contributions towards GPRI (Global Protections and Risk Investigations) department.
Languages
Kannada
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Telugu
Elementary (A2)
A2
Timeline
Assistant Risk Manager
PayPal India Pvt Ltd.
03.2024 - Current
Senior Risk Management Specialist
PayPal India Pvt Ltd.
10.2018 - 02.2024
Risk Analyst
Amazon
08.2016 - 07.2018
Bachelor of Engineering - Computer Science
Shridevi Institute of Technology
Similar Profiles
S PriyankaS Priyanka
Customer Solutions Senior and Senior Risk Advisor at PayPal India Pvt Ltd.Customer Solutions Senior and Senior Risk Advisor at PayPal India Pvt Ltd.
MOHAN DMOHAN D
Data Engineer II at PayPal India Pvt. Ltd. (Intial 6 months as AWF from Altimetrik Pvt. Ltd.)Data Engineer II at PayPal India Pvt. Ltd. (Intial 6 months as AWF from Altimetrik Pvt. Ltd.)
Akash KatagiAkash Katagi
Test Engineer at PayPal India Pvt LtdTest Engineer at PayPal India Pvt Ltd