Srihari K
Bangalore
Summary
Highly skilled and analytically-driven Associate with a passion for leveraging data to drive business insights and decisions. To contribute to the development of data-driven strategies, build analytical models, and provide actionable insights to support business growth.
Overview
5
5
years of professional experience
Work History
Catalog Associate
Amazon Development Center
Chennai
07.2020 - 06.2024
- Managed and maintained product catalogs, ensuring data integrity and consistency across platforms.
- Collaborated with various departments to gather requirements and enhance catalog functionality based on user feedback.
- Produced regular business intelligence reports and executive summaries, presenting key performance indicators and actionable insights to support strategic decision-making at the executive level.
- Conducted comprehensive data analysis by cleaning, preprocessing, and transforming raw datasets, ensuring accuracy and reliability for decision-making processes.
- Developed visually engaging data visualizations, such as charts, graphs, and dashboards, to communicate findings to stakeholders and support data-driven decision-making.
- Developed SQL queries to extract insights from product performance data, supporting strategic initiatives.
Customer Support Executive
Allsec Technologies
Chennai
10.2019 - 03.2020
- Provided exceptional customer service, resolving inquiries and issues efficiently in a fast-paced environment.
- Collaborated with team members to improve processes and enhance customer satisfaction.
- Developed documentation and resources to streamline customer support operations.
- Identified cross-selling opportunities to increase revenue.
Education
Bachelor of Science - Civil Engineering
Prist University
Chennai04-2019
Skills
- Data Analysis
- Statistical Analysis
- Data Manipulation
- Critical Thinking
- Problem-Solving
- Team Collaboration
Analytical Skills:
- Fast-Learner
- Detail-Oriented
- SQL
- Python
- Excel
- Power BI
Technical Skills:
Accomplishments
- Recognized as Employee of the Q1 2024 for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings - getting accolades from program managers.
- Released various automation which saved up to 2.07 HC savings.
Timeline
Catalog Associate
Amazon Development Center
07.2020 - 06.2024
Customer Support Executive
Allsec Technologies
10.2019 - 03.2020
Bachelor of Science - Civil Engineering
Prist University
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