SRIHARI SANKRANTHI
Bangalore
Summary
Hands on 7.8years of experience in handling customers. Confident leader dedicated to process and procedure. Exceeds expectations for staff performance, consistently enforces rules and seeks opportunities for team improvement. Offers high integrity, attention to detail and excellent decision-making abilities.
Overview
8
8
years of professional experience
Work History
Area Service Manager
Ola Electric
Bangalore
01.2024 - Current
- Analyzed data from customer surveys to identify areas for improvement in service delivery.
- Coordinated scheduling of technicians' appointments according to availability of parts or services required.
- Maintained accurate records of all service transactions using appropriate software applications.
- Managed daily operations and maintenance of the service department, ensuring all processes were completed in a timely manner.
- Resolved customer complaints promptly and courteously while maintaining excellent customer relations.
Area Service Incharge
Lectrix EV Pvt Ltd
Bangalore
06.2023 - 01.2024
- Handling Pan Karnataka dealers(15 dealership), Handling warranty, Handling technical issues, Handling spares and revenue targets, Handling B2B(Zypp) in Bangalore.
- Provided guidance on best practices for handling warranty claims from customers.
- Implemented innovative methods for streamlining processes within the department leading to increased efficiency.
- Identified cost-saving initiatives that enabled dealerships to reduce operational expenses while maintaining quality standards.
- Resolved customer issues and provided creative solutions.
Area Service Manager
Ola Electric Technologies Pvt Ltd
01.2022 - 12.2022
- Implement company service standards and policies, Improve customer satisfaction in assigned territories, Improve service operational efficiency in workshop to improve profitability, Diagnose critical technical issues and provide product feedback to HO to improve product quality, Improve CSI through service process by audit and take corrective actions to improve service standards at workshop and field, Recover dissatisfied customers and take corrective actions, Monitoring TAT to attend customer complaint(Mainly on Social media), Complete workshop operation monitoring, To ensure timely delivery of customer vehicles without any issues, Handling customer Escalations, Proper follow-up on tickets raises and maintaining it to be under control (Workshop and Accidental tickets).
Traffic Controller
Ola Fleet Technologies Pvt Ltd
Bangalore
10.2021 - 12.2021
- Supported purchasing efforts by sourcing replacement components at competitive prices.
- Verified that all returned merchandise met quality control standards prior to being placed back into inventory.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Tested finished goods prior to shipment according to established protocols.
Assistant Manager-Service
Advaith Motors PVT LTD (dealers of Hyundai Motors)
05.2016 - 10.2021
- Handling the team of advisors, technicians and back end, Explaining the issue to the technicians and following with them to make sure that work is done properly, Providing information of products and services to sell or provide in-depth information about available parts and service options to customers, Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up, Providing customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car, Maintaining positive customer relationships to ensure repeat business, Ensuring all details on services rendered and costs are related to customers, Liaising with service technicians about parts - ordering and ensuring parts are available when needed, Handled a critical time with Hyundai Kona issue and got best recognizing for handling customers for almost 6 months.
Education
Mechanical Engineering - Mechanical Engineering
Atria Institute of Technology, Bangalore
Bangalore05-2015
Diploma in mechanical Engineering -
Bapuji Polytechnic, Davanagere
Skills
- Service Delivery
- Coaching and Mentoring
- Operational Efficiency
- Performance Improvement
- Operations Management
- Performance Monitoring
Achievements
Participated in the National level skill fest held in 2019 conducted by Hyundai Motor India Limited
Skills
- Good Listener
- Customer Handling
- Problem Solving
- Adaptability
- Time Management
- Handling Pressure
Personal Information
- Date of Birth: 25-04-1992
- Marital Status: Married
Timeline
Area Service Manager
Ola Electric
01.2024 - Current
Area Service Incharge
Lectrix EV Pvt Ltd
06.2023 - 01.2024
Area Service Manager
Ola Electric Technologies Pvt Ltd
01.2022 - 12.2022
Traffic Controller
Ola Fleet Technologies Pvt Ltd
10.2021 - 12.2021
Assistant Manager-Service
Advaith Motors PVT LTD (dealers of Hyundai Motors)
05.2016 - 10.2021
Mechanical Engineering - Mechanical Engineering
Atria Institute of Technology, Bangalore
Diploma in mechanical Engineering -
Bapuji Polytechnic, Davanagere
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