Srijal Chamling
Gangtok
Summary
Dynamic operations professional with extensive experience at Zomato Limited, specializing in logistics and fleet management. Excelled in leadership roles, driving process improvements and performance enhancements across multiple cities. Demonstrated adaptability and teamwork, achieving significant operational efficiencies and market share growth. Skilled in logistics planning and team management.
Overview
9
9
years of professional experience
Work History
Senior Operations Associate
Zomato Limited
08.2024 - Current
- Managing a team of Fleet Operations Managers in the cluster
- Monitoring daily and weekly performance across FOL & city-wise
- Collecting Root Cause Analysis for city breakdowns and developing Plans of Action (POA) for solutions
- Capacity planning and managing fleet availability based on time slots
- Planning new city launches and onboarding
- Creating city zones and establishing locality serviceability
- Conducting competitive checks and implementing strategies to increase market share
Fleet Operations Lead
Zomato Limited
07.2021 - 08.2024
- Managed a fleet of 350+ delivery partners across multiple cities
- Reduced salience loss and ensured fleet alignment with city orders
- Onboarded and trained new riders
- Monitored and maintained delivery partner assets and performance
- Led city launches and identified serviceable areas for growth
- Engaged in social media advertising, ground sourcing, and postering for onboarding
- Ensured city operations were strike-free and handled payout calculations
- Conducted city visits to improve coverage and engage with delivery partners
Senior Executive - Hub Operations
Flipkart India Pvt Ltd
09.2019 - 07.2021
- Managed inbound and outbound loads, ensuring timely deliveries and updates
- Handled escalations related to delivery, ensuring timely resolution
- Oversaw delivery attempts and coordinated shipments with delivery personnel
- Maintained positive customer relations and managed service delivery
- Led a team, managed conflicts, and ensured efficient task completion
- Conducted hub engagement activities and cost-reduction initiatives without compromising customer satisfaction
- Planned and executed last-mile operations, ensuring the daily metrics were met
- Collected, tracked, and presented metrics related to team accuracy and efficiency
Senior Operations Executive
Loadshare Network Pvt Ltd
12.2018 - 09.2019
- Managed inbound loads and assisted with sorting operations
- Coordinated delivery boys with designated routes and tracked timely deliveries
- Addressed delivery escalations and maintained an efficient delivery system
- Handled payment collections, network expansion, and branding
- Identified opportunities for expansion and provided client management
Sorting Executive
Instakart Services Pvt Ltd
08.2016 - 12.2018
- Ensured proper resource procurement for operational needs
- Tracked daily metrics related to customer satisfaction and team efficiency
- Received shipments and ensured sorting according to route within set time frames
- Ensured on-time delivery of shipments (OFD)
- Managed RTO bagging and coordinated with the mother hub
- Maintained files, records, and delivery boy attendance
- Ensured biometric punching for delivery boys and managed outbound process documents
Education
BBA - Business Administration
Sikkim Manipal University
Sikkim01-2019
Higher Secondary Education - Commerce
The Scottish Universities Mission Institution
08-2016
Skills
- Logistics Planning
- Fleet management
- Team management
- Cost reduction strategies
- Logistics management
- Operations Management
- Process Improvement
- Performance Enhancement
- Communication
- Leadership
- Adaptability
- Teamwork
Timeline
Senior Operations Associate
Zomato Limited
08.2024 - Current
Fleet Operations Lead
Zomato Limited
07.2021 - 08.2024
Senior Executive - Hub Operations
Flipkart India Pvt Ltd
09.2019 - 07.2021
Senior Operations Executive
Loadshare Network Pvt Ltd
12.2018 - 09.2019
Sorting Executive
Instakart Services Pvt Ltd
08.2016 - 12.2018
BBA - Business Administration
Sikkim Manipal University
Higher Secondary Education - Commerce
The Scottish Universities Mission Institution
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