Srijana Purkuti
MAHADEVPURA
Summary
Customer-oriented leader offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
13
13
years of professional experience
Work History
Retail Store Manager
Shantanu and Nikhil
BANGALORE
11.2024 - 04.2025
- Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
- Drafted detailed reports on store performance for upper management review.
- Collaborated with other departments to coordinate promotional activities and events in-store.
Cluster Manager
Mango
04.2024 - 09.2024
- Conducted regular performance evaluations for all employees to recognize achievements, address challenges, and facilitate professional growth.
- Monitored data analytics to identify trends, opportunities, and areas of improvement within cluster operations.
- Led training initiatives that enhanced employee skills, knowledge base, and productivity levels across various functions within organization.
- Developed efficient operational processes to optimize resources and improve overall cluster performance.
- Prepared budgets for 3 facilities within cluster
- Provided guidance and support to staff on operational procedures, policies and processes.
- Reviewed existing systems and procedures regularly to ensure they remain effective and up-to-date.
- Resolved conflicts between staff members or customers quickly while maintaining a professional attitude.
- Collaborated closely with other departments or clusters on projects that require coordination across multiple teams.
- Developed and maintained strong relationships with key stakeholders in the cluster.
- Promoted collaboration between different teams by encouraging knowledge sharing amongst employees.
- Assessed customer feedback data from surveys and used it to inform decision-making in relation to service delivery improvements.
- Monitored and evaluated performance of team members to ensure quality standards were met.
- Developed and oversaw the execution of maintenance and refurbishment plans for store facilities.
Senior Store Manager
Mango
04.2023 - 03.2024
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
- Maintained quality through training and coaching during daily activities.
- Promoted business strategy by implementing improvements based on guest feedback.
- Built relationships with vendors to negotiate pricing terms and secure better deals.
Store Manager
Mango
Bangalore
03.2021 - 04.2022
- Assessed operational efficiency of the store's departments.
- Prepared monthly reports on sales figures, expenses, profits.
- Organized promotional events to increase product awareness.
ASM
Aditya Birla fashion and retail Pvt ltd-[Allen Solly]
01.2020 - 10.2020
- Coordinate activities at the back end & handle stocks, work towards activities related to sales as team effort
- Maintenance of store, helping with operations, and inventory
- Handling customer service issues to give the best after sales experience and ensuring customer satisfaction
- Developed in-depth knowledge of the Garments Industry, including competitor’s brands as well
- Driving sales and assisting customers with product selection.
- Worked with cross-functional teams to achieve goals.
ASM
Tommy Hilfiger
01.2017 - 01.2019
- Maximize the sale of Tommy Hilfiger Products at our Retail Stores through optimum customer service, consistent quality
- Coordinate activities at the back end & handle stocks, work towards activities related to sales as team effort
- Motivating sales teams, creating business strategies, developing promotional material, and training new staff
- Maximized profitability and setting/meeting sales targets, including motivating staff to do so.
CRO
Tommy Hilfiger
01.2015 - 01.2017
- Achieved & excelled in all areas to become a team lead in handling a team of 4 specialists, Took on the task of a mentor & played an instrumental role in developing new talent
- Customer follow up, presenting and Introducing new varieties and styles which suits needs of the customer
- Delivered exceptional customer service by maintaining thorough knowledge of Products and different styles, demonstrating a commitment to professional ethics, complying within regulatory compliance
- Co-ordinate activities at the back end & handle stocks, work towards activities related to sales as team effort
- Took charge of running the store in the absence of the store manager which consisted of conducting monthly operations meeting, setting goals and target for the upcoming month, overseeing the performance review of all the store staff and developing strategies to achieve targets.
FC
Best Seller India, Vero Moda
01.2013 - 01.2014
- Customer service issues to give the best after sales experience and ensuring customer satisfaction
- Developed in-depth knowledge of the Garments Industry, including competitor’s brands as well
- Driving sales and assisting customers with product selection
- Handled and resolved customer queries, prepared reports to the team on daily basis
- Root cause analysis on disputes
- Assisted the Team Lead and Group Lead on management and assistance
- Mentored new recruits in the team
- Undertook weekly analysis to track the performance of the team
- Coordinated with teams nation-wide to ensure speedy approvals of customer orders.
FC
Planet Retail India, Accessorize
01.2012 - 01.2013
- Delivered exceptional customer service by maintaining thorough knowledge of Products and different styles, demonstrating a commitment to professional ethics, complying within Regulatory compliance
- Took complete ownership of all customer issues
- Escalate high profile customer complaints via the approved escalation matrix in a timely manner
- Submit weekly and monthly reports to the Store Manager and the Operations manager
- Respond to e-mails received within the SLA and guidelines framework, professionally
- Investigate and coordinate with all departments to ensure that customer’s issues are resolved
- Establish contact/rapport with customers in order to identify customer needs and actively promote Accessorize Products
- Handle general customer queries and address them as appropriate
- Maintain accurate account status.
Education
X -
The Insight Vision Higher Secondary School (CBSE)
XII -
Kist College of Science (CBSE)
Diploma -
Joshi Institute of Paramedical Science & Technology (BU)
Skills
- Inventory management
- Sales forecasting
- Employee training
- Customer service
- Data analysis
- Budget preparation
- Performance evaluation
- Conflict resolution
- Regulatory compliance
- Promotional event planning
- Team collaboration
- Operational efficiency
- Staff motivation
- Relationship building
- Promotional planning
- Incident reporting
- Vendor collaboration
- Dependable and reliable
- Reporting and documentation
- Decision-making skill
- Highly motivated
Hobbies and Interests
Writing
Personal Information
Skills
Languages
English
Proficient
C2
Hindi
Proficient
C2
Nepali
Proficient
C2
Kannada
Beginner
A1
Timeline
Retail Store Manager
Shantanu and Nikhil
11.2024 - 04.2025
Cluster Manager
Mango
04.2024 - 09.2024
Senior Store Manager
Mango
04.2023 - 03.2024
Store Manager
Mango
03.2021 - 04.2022
ASM
Aditya Birla fashion and retail Pvt ltd-[Allen Solly]
01.2020 - 10.2020
ASM
Tommy Hilfiger
01.2017 - 01.2019
CRO
Tommy Hilfiger
01.2015 - 01.2017
FC
Best Seller India, Vero Moda
01.2013 - 01.2014
FC
Planet Retail India, Accessorize
01.2012 - 01.2013
X -
The Insight Vision Higher Secondary School (CBSE)
XII -
Kist College of Science (CBSE)
Diploma -
Joshi Institute of Paramedical Science & Technology (BU)