Hi, I’m
Srijani Sett
Learning Experience Leader
Kolkata,WB
Summary
Independent and resilient professional thriving in diverse situations while maintaining a focus on productivity and problem-solving. A strong belief in performance as the key driver for advancement has been cultivated through experiences in the international travel sector, a leading food aggregator app, an e-commerce platform, and content moderation for a prominent social media company. These roles have fostered a compassionate approach to addressing on-the-ground challenges, underscoring a commitment to customer satisfaction. Passionate about contributing to fast-paced, dynamic environments, leveraging skills and knowledge to create safe and positive experiences for clients and customers alike.
Overview
6
years of professional experience
1
Certification
Work History
TaskUs India Pvt. Ltd.
Learning Experience Leader
10.2023 - Current
Job overview
- Evaluate current process and knowledge base
- Coordinate with multiple teams to keep policies updated for better moderation of content.
- Providing training and upskill sessions to leaders and team members in production.
- Data management and developing plans for improvement and dissemination of new updates is a major part of my job role.
- Creating Instructional Designs for Learning and Development along with STP Management was also an added responsibility.
- Identified team weak points and implemented corrective actions to resolve concerns.
TaskUs India Pvt. Ltd.
Teammate
05.2022 - 09.2023
Job overview
- Responsible for reviewing and monitoring user-generated content on leading social media platforms to ensure compliance with certain standards and guidelines.
- Managed content distribution to online channels and social media platforms.
- Provided technical and billing support for UK & US based website design and hosting platform
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Concentrix Daksh Services India Pvt. Ltd.
Senior Advisor
07.2020 - 05.2022
Job overview
- Responsible for building and maintaining business relationship with clients by providing prompt and accurate service for a leading Travel Domain and Food Aggregator App.
- Skilled in customer service, team management, quality analysis, client management, email handling, and problem-solving.
- Trained and directed new employees for use of call scripts, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Internally promoted as a Team Lead for displaying outstanding enthusiasm and providing excellent resolutions on escalated cases even before expected closure timelines.
- Overall Experience – 2 July 2019 – 15 May 2022 ( 2 Years 10 Months )
Concentrix Daksh Services India Pvt. Ltd.
Advisor
07.2019 - 07.2020
Job overview
- I joined as a customer service representative in April 2018 for a travel domain process for the Hotels department.
- Handling customer queries for various issues by using multiple tools in a systematic manner to give proper resolution to customer with satisfaction was my job.
- Learning insight of the multiple tools that were used was a very important part in this period.
Education
Maharaja Manindra Chandra College
Bachelor of Science
07.2019
University Overview
Calcutta University
KKAV School
10+2 from Higher Secondary
05.2016
University Overview
WBCHSE Board
KKAV School
10 from Secondary
05.2014
University Overview
WBBSE Board
Skills
- Client Handling
- Content Moderation
- Escalation Management
- Microsoft Office
- Customer Service
- Relationship building
- Strategic planning
- Conflict resolution
- Continuous improvements
- Artificial Intelligence (Gen AI)
- Performance management
Certification
- Career Essentials in Generative AI, Microsoft - August 4, 2023
- Ethics in the Age of Generative AI, LinkedIn Learning - August 3, 2023
Personal Information
Languages
English
Hindi
Bengali
Websites & Profiles
Linkedin.com/in/srijani-sett-b4680b1a5
Timeline
Learning Experience Leader
TaskUs India Pvt. Ltd.
10.2023 - Current
Teammate
TaskUs India Pvt. Ltd.
05.2022 - 09.2023
Senior Advisor
Concentrix Daksh Services India Pvt. Ltd.
07.2020 - 05.2022
Advisor
Concentrix Daksh Services India Pvt. Ltd.
07.2019 - 07.2020
Maharaja Manindra Chandra College
Bachelor of Science
KKAV School
10+2 from Higher Secondary
KKAV School
10 from Secondary
Disclaimer
I, Srijani Sett, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Computer Proficiency
- MS-Office
- NICE
- CRM
- Zendesk
- Avaya
- G-Suite
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureWork from home optionPaid time offCareer advancementPersonal development programsTeam Building / Company RetreatsSimilar Profiles
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