SRIJAN PAUL
Summary
MBA in Finance and Marketing with over 8.5 years of experience in finance operations and customer support. Proven track record of meeting deadlines and fostering strong client relationships. Strong interpersonal skills and commitment to continuous learning facilitate effective adaptation to dynamic work environments.
Overview
11
11
years of professional experience
Work History
Senior Fraud Transaction Analyst
PwC
Bengaluru, KA
06.2025 - Current
- Conducted end-to-end transaction monitoring across wire transfers, ACH, P2P/Zelle payments, RDC check deposits, fund transfers, and debit/credit card activity to identify suspicious or fraudulent behaviour.
- Verified customer PII on internal platforms using third-party data sources, such as LexisNexis and Experian, to ensure accurate identity validation.
- Resolved 500+ transaction monitoring alerts and fraud cases with 100% quality accuracy, ensuring compliance with bank policies, internal controls, and regulatory standards.
- Performed in-depth transactional and behavioural analysis to detect suspicious patterns, unusual fund flows, and red flags indicative of financial crime.
- Utilised tools including LexisNexis, Fraud Portal, and THEA to verify customers, investigate fraudulent transactions, and analyse check-deposit anomalies.
- Reviewed alert-triggered scenarios, such as transaction irregularities, IP/login mismatches, and deposit discrepancies, to identify and mitigate high-risk activity.
- Investigated and resolved multiple fraud typologies, including authorised/unauthorised scams, account abuse, card compromise, profile takeover (PTO), takeover attempts (TOA), and account takeovers (ATO).
- Conducted comprehensive 360 fraud reviews across Zelle, ACH, wire transfers, and transaction monitoring for debit/credit card channels to ensure a holistic risk assessment.
Secfin Surveillance Analyst
BNYMellon
Pune
03.2023 - 03.2025
- Analysed flagged transactions to identify potential fraud, money laundering, or terrorist financing patterns.
- Prepared detailed case files and escalated high-risk alerts to compliance officers for further review.
- Drafted Suspicious Transaction Reports (STRs) and Currency Transaction Reports (CTRs) for submission to regulators.
- Maintained accurate audit trails and documentation, ensuring effective support for internal and external compliance reviews.
- Oversaw compliance alerts related to transactions in the UK, US, and Canada.
- Managing alerts for the UK, the US, and Canada, focusing on compliance for cannabis trading.
- Utilised analytical skills to evaluate trade alerts and underlying logic for compliance purposes.
- Contacted traders to address suspicious trade activities and implemented requested sanctions.
- Worked with Aladdin for the Secfin Surveillance department, verifying trades, and following up with traders.
- Finding out about overnight trade and pre-trade. Follow up with the traders if anything is missing.
- Prepared detailed quality reports highlighting error trends, accuracy scores, and performance metrics.
- Presented findings to management with actionable recommendations, contributing to strategic improvements in error rate management.
- Provided structured feedback to team members on quality deviations and best practices.
- Designed and delivered training modules to enhance process knowledge and reduce recurring issues.
- Contacted clients via email or phone for inquiries and support.
- Utilising logic to analyse trades and raise GCR, as per client guidelines.
- Financial services company focused on investment management.
Dispute Resolution Analyst
M2P Fintech
Bangalore
10.2022 - 03.2023
- Resolved disputes and limitations on various card transactions.
- Analysing payment failures and coordinating with stakeholders for resolution.
- Engaging with partners, banks, and multiple stakeholders to ensure the funds are in the correct account.
- Managed refunds and surcharge debts for customers, ensuring on-time processing.
- Communicated exceptions to relevant departments and cleared them in a timely manner.
- Helped in building Excel-based workbooks for reconciliation, which has helped in reducing the overall activity by 7.5 hours.
- Ensure that you plan, organise, and execute financial and team tasks.
- Worked for a fintech company that specialised in card and payment solutions.
Customer Support Analyst
PayPal
Bangalore
01.2019 - 01.2022
- Handled customer queries and resolved issues within the SLA.
- Performed compliance roles, capturing fraudulent activities.
- Managed PayPal's social media accounts and escalated client issues.
- Monitor and administer the client's PayPal account, along with removing limitations from their account.
- Perform KYC verification of the client at frequent intervals.
- Manage the client's expectations via emails and calls, as per requirements.
- Later, with SME knowledge, I moved to the Social Media team of PayPal, where I monitored customers' feedback and concerns as per the company's policy.
- Handled risk factors of the customer's account by solving their queries.
- Escalated and raised tickets for the client if needed.
- Online payment systems facilitating money transfers.
Senior Process Associate
Accenture
Bangalore
01.2017 - 01.2019
- Handled various projects, including automation and data science.
- Worked closely with clients to meet their expectations.
- Focused on finance management and reporting.
- Global professional services company.
Intern
Azuga
Bangalore
01.2015 - 01.2016
- Compiled analysis reports for sales team and data science units to inform decision-making.
- Collected company data to support business intelligence initiatives.
- Delivered telematics and GPS tracking services to improve vehicle monitoring capabilities.
Education
MBA - Finance And Marketing
CMR Centre For Business Studies, Bangalore University
Bangalore, India01-2017
BBA - Finance And Marketing
CMR Centre For Business Studies, Bangalore University
Bangalore, India01-2015
High School Diploma -
Madhyamgram High School
West Bengal, India01-2010
High School Diploma -
Madhyamgram High School
West Bengal, India01-2008
Skills
- Transaction monitoring
- Anti-Money Laundering
- KYC
- Compliance
- Risk Management
- Account takeover
- Customer Relationship Management
- Process Improvement
- Analytical skills
- Cross-functional collaboration
- Effective communication
- Team development
- Jira
- Confluence
- Salesforce
- Zendesk
Accomplishments
- Customer Relationship Management
- Client Onboarding, Business Process Documentation, Payment Confirmation, Execution, and Authorization, Training and Abilities in handling multiple priorities, with a bias for action and a genuine interest in personal and professional development.
- Conducted end-to-end quality reviews of operational processes to ensure compliance with internal policies and regulatory standards.
- Identified gaps in adherence and recommended corrective actions to improve accuracy and efficiency.
- Monitored transactions, case files, or customer interactions to detect errors and inconsistencies.
- Performed root cause analysis and collaborated with teams to implement preventive measures.
Language
Hindi
English
Bengali
Kannada
Custom
- Enjoy travelling
- Photography
- Music
Timeline
Senior Fraud Transaction Analyst
PwC
06.2025 - Current
Secfin Surveillance Analyst
BNYMellon
03.2023 - 03.2025
Dispute Resolution Analyst
M2P Fintech
10.2022 - 03.2023
Customer Support Analyst
PayPal
01.2019 - 01.2022
Senior Process Associate
Accenture
01.2017 - 01.2019
Intern
Azuga
01.2015 - 01.2016
MBA - Finance And Marketing
CMR Centre For Business Studies, Bangalore University
BBA - Finance And Marketing
CMR Centre For Business Studies, Bangalore University
High School Diploma -
Madhyamgram High School
High School Diploma -
Madhyamgram High School