Srijeeth A
Linkedin.com/in/srijeeth07 |
Summary
IT professional with a strong foundation in network security, incident response, and Windows troubleshooting. Skilled in firewall management, network traffic analysis, and SIEM tools for threat detection. Seeking a Security Analyst or SOC Analyst role with a commitment to continuous learning in cybersecurity.
Overview
1
1
year of professional experience
Work History
L1 Technical Support Engineer
HP Inc.
11.2023 - Current
- Provide technical support through chat, diagnosing and resolving issues related to hardware, software, and network configurations.
- Troubleshot and resolved network connectivity issues, ensuring optimal system performance.
- Utilized ticketing systems for issue tracking, escalating complex issues, and followed up on resolutions.
- Collaborated with cross-functional teams to ensure efficient problem resolution, utilizing technical documentation and knowledge base resources.
- Assisted customers with identifying and resolving software and hardware conflicts, improving customer satisfaction and product functionality.
- Gained experience with remote support tools, ticket management systems, and incident tracking to enhance service quality.
Education
Bachelor of Computer Applications (BCA) -
Presidency College Autonomous
Bangalore01.2023
Skills
- Windows Troubleshooting
- Diagnosing hardware issues
- Resolving software issues
- Network connectivity troubleshooting
- Device driver management
- System diagnostics
- Network Security
- Network traffic analysis
- Indicators of Compromise (IOCs)
- SIEM tools
- Log correlation
- Understanding network attacks
- Incident response techniques
- ISO 27001 compliance
- NIST compliance
- GDPR compliance
- Log parsing
- Automation
- Understanding threats and vulnerabilities
- Network security principles
- Incident response strategies
Certifications
CompTIA Security+ (Udemy)
- Threat Identification & Mitigation
- Network Security & Access Controls
- Incident Response & Risk Management
- Security Operations & Compliance
- Cryptography & Data Protection
CEH - Certified ethical hacker (In progress)
Timeline
L1 Technical Support Engineer
HP Inc.
11.2023 - Current
Bachelor of Computer Applications (BCA) -
Presidency College Autonomous
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