Srijit Shil

Business development executive , Sales executive, Customer service

Kolkata,WB

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

years of professional experience

Language

Work History

Buisness Development Executive

IGlobal Impact Ites Pvt Ltd

12.2023 - 09.2025

Customer Service Executive

Teleperformance

06.2022 - 02.2023

Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Described product and service details to customers to provide information on benefits and advantages.
Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

Education

High School Diploma -

NWAC

Agartala

Skills

Business development

Customer relationship management

Lead generation

Sales and marketing

Marketing

Relationship building

Sales pipeline management

Business development and planning

Customer satisfaction

Interests

I love to watch movies in my free time and also love travel in some offbeat places

Cricket,Photography & Travelling

I have a passion in cricket so in my weekends i watch cricket as well as i play cricket also

And i love to travel to some new offbeat destination for some thrilling andventure

And i love to collect photos as a memories of my life

Timeline