Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Srikant Mudaliar

Hyderabad

Summary

Strategic IT leader with over 20 years of experience in IT Service Management (ITSM), Cloud Operations, and IT transformation. Expertise in delivering ITSM solutions, modernizing IT operations, and aligning IT services with organizational goals. Skilled in implementing ITIL-based frameworks, optimizing service delivery, and driving cost efficiency. Proven track record in designing ITSM roadmaps, leading global teams, and consulting with senior executives to define and implement IT service strategies. Adept at leveraging tools like ServiceNow, BMC Remedy, and Flexera to streamline operations and enhance service reliability. Holds ITIL and AWS certifications, with a strong commitment to innovation, stakeholder engagement, and operational excellence.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Practice Head - SRE

Minfy Technologies
04.2024 - Current
  • Developed and implemented ITSM-aligned SRE frameworks to improve service delivery and operational resilience
  • Collaborated with sales and delivery teams to craft bespoke client solutions, achieving measurable business growth
  • Designed ITSM governance models, maturity assessments, and transformation roadmaps tailored to client requirements
  • Mentored teams to adopt ITSM best practices, improving SLA compliance and service quality

Senior Manager – Cloud Operations

Minfy Technologies
04.2023 - 03.2024
  • Directed IT operations leveraging ITSM principles, resulting in improved incident resolution time and reduced downtime
  • Advised on ITSM tool selection, ensuring alignment with client needs and operational challenges
  • Championed process optimization initiatives, delivering cost reductions and enhanced service performance

Program Manager

Minfy Technologies
05.2022 - 03.2023
  • Led ITSM transformation programs, partnering with stakeholders to align IT services with business objectives
  • Delivered IT process reengineering strategies, improving customer satisfaction and operational efficiency
  • Authored business cases showcasing cost-benefit analysis, securing executive buy-in for strategic initiatives

IT Support Manager

New Globe Education
04.2017 - 05.2022
  • Applied ITIL best practices to improve service delivery, achieving a 30% reduction in incident resolution time
  • Conducted ITSM gap analyses and developed strategies to align IT operations with organizational goals
  • Enhanced team performance through targeted coaching and process standardization

IT Support Lead

JDA Software India Pvt. Ltd
03.2009 - 01.2016
  • Managed a global team of 40 engineers, ensuring seamless IT service delivery across multiple geographies
  • Implemented ITSM processes for incident, problem, and change management, achieving operational excellence
  • Streamlined global IT operations, reducing costs and improving system reliability

IT Support Specialist

Butler International
06.2007 - 03.2009

Systems Engineer

Sai People Solutions
08.2005 - 04.2007

System Administrator

CDAC
01.2003 - 08.2005

Education

Bachelor of Computer Applications -

Annamalai University

Diploma in Electrical & Electronics Engineering -

Anna University

Skills

  • ITSM Frameworks (ITIL, COBIT)
  • IT Operations & Service Delivery
  • Incident Management
  • Problem Management
  • Change Management
  • ITSM Tool Implementation & Strategy
  • Governance & Compliance
  • Strategic Roadmap Development

Certification

  • ITIL V3 Foundation
  • ITIL Service Operation
  • AWS Cloud Practitioner
  • Microsoft Certified Professional (MCP)

Accomplishments

  • Led ITSM transformation programs, improving efficiency by 40% and enhancing customer satisfaction.
  • Developed maturity assessments and governance models, achieving long-term operational improvements.

Timeline

Practice Head - SRE

Minfy Technologies
04.2024 - Current

Senior Manager – Cloud Operations

Minfy Technologies
04.2023 - 03.2024

Program Manager

Minfy Technologies
05.2022 - 03.2023

IT Support Manager

New Globe Education
04.2017 - 05.2022

IT Support Lead

JDA Software India Pvt. Ltd
03.2009 - 01.2016

IT Support Specialist

Butler International
06.2007 - 03.2009

Systems Engineer

Sai People Solutions
08.2005 - 04.2007

System Administrator

CDAC
01.2003 - 08.2005

Diploma in Electrical & Electronics Engineering -

Anna University

Bachelor of Computer Applications -

Annamalai University

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Srikant Mudaliar