SRIKANT SRIVASTAV
Sr. Specialist- Program & Project Management
Mumbai
Summary
Skilled Sr. Specialist in Data & Analytics bringing expertise in operations and project management. Helps achieve goals by coordinating resources, schedules, and team members to meet demands. Seeks every opportunity to improve operations and team performance.
Overview
25
25
years of professional experience
Work History
Sr. Specialist - Program & Project Management in Data & Analytics
LTIMindtree Limited
Mumbai
04.2019 - Current
- L1, L2 & L3 Services will be provided in accordance with the procedures documented in the SOPs and will include: Incident and Service Request Management Services; Problem Management Services; Change Management Services Operate Services and Release Management Services as per procedures documented in SOP
SAP Basis Managed Services- Johnson & Johnson
LTIMindtree Limited
04.2017 - 03.2019
- Avoiding Incident Breach (Time to Breach for SAP L1/L2) - By monitoring of email and contacting consultants for right action at right time Ageing Service Requests (Task older than 20 days) - By monitoring of email and contacting consultants for right action at right time
- Generating & taking necessary action on daily shift wise workload Of Incidents (Incident Created) Generating & taking necessary action on daily open incident and Tasks for Global (All Service Lines) Generating & Tracking of platform-wise incident, SR, CR and Problem tickets
- Also taking necessary action on it
- Generating Global (All Service Lines) Statistics and Governance Reports and taking necessary action on it
- Monitoring on SLA Defaulters list and follow up on timely delivery of all RCA from all consultants
- Proactively helping and guiding all consultants and taking necessary actions for curbing incidents, tasks, change requests' breaches; stopping and preventing ageing of Incidents, Tasks and Change Requests
- Ensuring each and every consultant is updating the activity logs of Incidents, Tasks a Change Requests properly and on regular basis
- Ensuring each and every team member's in-house trainings, J&J Compliance Wire Trainings, CMT Trainings, External Certifications; all these are up to date with no breach in compliance
- Doing Technical Writing for J&J Client using EDMS Tool Maintaining Resource Register in every aspect for whole Data Team and AMS Raising NTID/AWS request for new team members and guiding them in their AWS setup Raising BGV Initiation Requests for New Team Members Handling On-Boarding and Off-Boarding of Resources Maintaining Resignation Tracker and ensuring Offboarding in time
- Guiding Team in adhering to all Internal LTI processes and resolving all their queries
SAP Basis Managed Services- Johnson & Johnson
LTIMindtree Limited
01.2016 - 03.2017
- Avoiding Incident Breach (Time to Breach for SAP L1/L2) - By monitoring of email and contacting consultants for right action at right time Ageing Service Requests (Task older than 20 days) - By monitoring of email and contacting consultants for right action at right time
- Generating & taking necessary action on daily shift wise workload Of Incidents (Incident Created) Generating & taking necessary action on daily open incident and Tasks for GDC++ Generating & Tracking of platform-wise incident, SR, CR and Problem tickets
- Also taking necessary action on it
- Generating GDC++ Statistics and Governance Reports and taking necessary action on it
- Monitoring on SLA Defaulters list and follow up on timely delivery of all RCA from all consultants
SAP Basis Managed Services - Johnson & Johnson Back To Basics Platform
LTIMindtree Limited
06.2014 - 12.2015
- Monitoring all production and non-production systems and trouble shooting
- Performing transports across the landscape with respected approvals Monitoring the SAP file system
- Checking ORAARCH file system space and Checking backup logs and online database logs
- Handling the tickets of all priorities which include the entire range of BASIS issues
- Running SOX Scripts.
Production Management
Marmagoa Steel Limited - an Essar Group Company
01.2010 - 05.2014
- Handling changes in production activities
- Responsible for maintaining the Routings of the production
- Streamlining order process time and checking the stock for production
- Meeting MRP product requirement for the assigned Customer service facilities
- Liaising role between plant operations and headquarters planning
- Provide production forecasts which allow the plant to maintain consistent staffing levels
- Finalized production Strategy in SAP system for MRP runs
- Work related to preparation of UML diagrams
IT Infrastructure Support
Marmagoa Steel Limited - an Essar Group Company
01.2005 - 12.2009
- Responsible for: Networking Issues like setting up LAN/WAN connections
- Day-to-day updates for servers
- Setting up backup and disaster recovery plans
- Invoicing the customers using the ERP system
- Solving customer queries in regards to invoices and online booking system Analysis of existing web services code.
ERP Implementation & Support
Marmagoa Steel Limited - an Essar Group Company
01.1999 - 12.2004
- Implementing & Managing entire ERP project operations in the entire organization integrating all business functions with a view to achieve business objectives and ensure optimum utilization of available resources
- Administration of ERP's, like: User creation, authorization control and system support for Customization/ Development of sessions in ERPs
- Documenting user requirements and developing specifications for customization
- Responsible to research for new updates of the ERP system in relation to the business domain and enhance the IT Infrastructure Integrating with other modules, integration testing & extending Post Go-live support, including training support to end-users
- Drafting functional requirements for ERP systems to represent the processes and functions involved
- Guiding the users in using various modules and the management for various functional issues
- Interacting with users and management by calling the meetings to provide the solution
- Rendered Post implementation support
Education
Master Of Business Administration - Operations Management
IGNOU
New DelhiPGDCA - Computer Applications
Manipur University
ImphalB.E - Mechanical Engineering
National Institute of Technology
AgartalaClass VI To Class XII -
Delhi Public School
Mathura Road , New DelhiSkills
C, C, Java, LINUX, Windows 98/00/XP//NT/2000/2008/Windows 10, IBM Server X3400, LAN, WAN, SQL Server, Oracle 7, MS-Access, ServiceNow, MS-Excel, MS Power Point, MS Office, ServiceNow ITSMundefined
Certifications Trainings
- SAP Basis
- ITIL
- Networking
- Linux
- Multimedia
- SAP ABAP
- Big Data Hadoop
- Tableau 10.x
- AWS Certified Solutions Architect -Associate Tutorial - Step 1
- Cloud Fundamentals
- EDMS Tool
Educational Qualification
Bachelor of Engineering from National Institute of Technology in 1992, Post Graduate in Computer Applications in 1995, Master in Business Administration (MBA) in 2006, Enjoyed Merit Scholarship from VI to XII, Delhi Public School, Mathura Road, New Delhi, Won various medals and certificates in Sports (football, chess & basketball) and other co-curricular activities (like painting, Gandhi Darshan, debates) in school, college and university., Was Jt. Secretary Students Council in Class XII, Won Gold Medal (winner) in All India Mayo Football Tournament held at Ajmer in 1987., Member of Computer Society of India (CSI), Various seminars attended pertaining to SAP, Networking, Linux, Attended training on SAP Basis, ITIL, Networking, Linux, Multimedia, SAP ABAP, Big Data Hadoop, Tableau 10.x, AWS Certified Solutions Architect -Associate Tutorial - Step 1, Cloud Fundamentals, EDMS Tool
Personal Information
Age: 53
Timeline
Sr. Specialist - Program & Project Management in Data & Analytics
LTIMindtree Limited
04.2019 - Current
SAP Basis Managed Services- Johnson & Johnson
LTIMindtree Limited
04.2017 - 03.2019
SAP Basis Managed Services- Johnson & Johnson
LTIMindtree Limited
01.2016 - 03.2017
SAP Basis Managed Services - Johnson & Johnson Back To Basics Platform
LTIMindtree Limited
06.2014 - 12.2015
Production Management
Marmagoa Steel Limited - an Essar Group Company
01.2010 - 05.2014
IT Infrastructure Support
Marmagoa Steel Limited - an Essar Group Company
01.2005 - 12.2009
ERP Implementation & Support
Marmagoa Steel Limited - an Essar Group Company
01.1999 - 12.2004
Master Of Business Administration - Operations Management
IGNOU
PGDCA - Computer Applications
Manipur University
B.E - Mechanical Engineering
National Institute of Technology
Class VI To Class XII -
Delhi Public School
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