Srikanta Nandi
Garhbeta, West Bengal,India
Summary
Identifying operational requirements and opportunities for improvement. Gathering information by observing workflows, reading company reports. Determining appropriate methods to analyze operations, relevant information and data.
Overview
2
2
years of professional experience
Work History
Customer Care Executive (Content Moderator)
Teleperformance
Mohali, Punjab, India
03.2022 - 07.2023
Content moderation plays a vital role in maintaining online safety, fostering healthy communities, and upholding platform guidelines by filtering harmful or inappropriate user-generated content. It ensures user trust, compliance, and a positive user experience.
Customer Support Representaive
Altruist Technologies Pvt Ltd
Bengaluru, Karnataka, India
01.2021 - 09.2021
Customer Support Representatives play a pivotal role in addressing inquiries, resolving issues, and ensuring customer satisfaction. They provide timely assistance, build trust, and contribute to brand loyalty through effective communication and problem-solving.
Education
Bachelor of Arts - English
09.2019 - 09.2022
Diploma - Computer Science & Technology
08.2017 - 08.2019
Secondary & Higher Secondary - Class V - XII
07.2006 - 06.2015
Skills
- Content Moderation Policies and Guidelines
- Time Management and Prioritization
- Analytical Thinking
- Customer Handling
- Empathy and Compassion
- Communication and Active Listening
- Time Management and Prioritization
- Decision Making and Judgment
- Teamwork and Collaboration
- Problem Solving and Critical Thinking
Accomplishments
- Identifying operational requirements and opportunities for improvement.
- Gathering information by observing work flows, reading company reports.
- Determining appropriate methods to analyze operations, relevant information and data.
Languages
Bengali
Native
English
Fluent
Hindi
Fluent
Interest
- Photography & Travelling
- Cycling
- Listening Music
- Reading Books
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Timeline
Customer Care Executive (Content Moderator) - Teleperformance
03.2022 - 07.2023
Customer Support Representaive - Altruist Technologies Pvt Ltd
01.2021 - 09.2021
OPJS University - Bachelor of Arts, English
09.2019 - 09.2022
Asansol Institute Of Engineering And Management - Diploma, Computer Science & Technology
08.2017 - 08.2019
Garhbeta High School - Secondary & Higher Secondary, Class V - XII
07.2006 - 06.2015
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