SRIKANTH H. R.
BANGALORE
Summary
Dynamic and results-driven Manager with over 15 years of expertise in Ad Operations, Content Quality, and Team Leadership. Currently spearheading end-to-end campaign execution and billing operations at Flipkart, successfully managing monthly revenues of 180-200 Cr. Proven track record in optimizing workflows and enhancing operational efficiency while leading teams of over 9 executioners. Specialized knowledge in CRM tools, audit compliance, and stakeholder management ensures alignment with organizational goals and drives sustained growth.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Manager
Flipkart India PVT. LTD
04.2025 - Current
- Lead and mentor a team of 9 campaign executioners, overseeing end-to-end campaign operations from onboarding to final invoicing.
- Managing billing operations for revenue of 180-200 Cr monthly, ensuring accurate and timely invoicing.
- Resolve billing discrepancies by coordinating closely with the Accounts Receivable team.
- Spearhead audit compliance by preparing extensive documentation for internal and external audits, effectively addressing all findings to ensure smooth process validation.
- Manage strategic relationships with third-party vendors for CRM and ticketing tools to maintain operational uptime.
Assistant Manager
Flipkart India PVT. LTD
05.2023 - 04.2025
- Managed high-impact events generating revenues exceeding 800 Cr, focusing on inventory utilization and fill-rate improvements.
- Executed rigorous A/B testing strategies to optimize ROI, CTR, and Conversion Rates for sales campaigns.
- Conducted pre-deployment testing for new inventories and created comprehensive trackers for monthly consumption analysis.
- Analyzed inventory bottlenecks and presented recommended action steps to leadership to improve campaign fill-rates.
- Collaborated with sales teams to manage client expectations throughout the campaign lifecycle.
Ad Operations- Executive
Flipkart India PVT. LTD
04.2021 - 05.2023
- Campaign setup, creative upload and modifications.
- Optimizing the campaign performance.
- Oversaw day-to-day campaign activities and created detailed reports.
- Provide additional chat support for assistance on sales and new client onboarding.
- New hire training and onboarding on to business services.
Manager - Content Development
Nulurn Edutech PVT. LTD
12.2019 - 04.2021
- Lead and work with team of content developers and coordinate with faculties.
- On-boarding new faculties and training.
- Meet quality and productivity standards.
Production Coordinator
Indecomm Global Services
08.2018 - 03.2019
- Lead and work with the team of linguists and coordinate with the clients.
- Provide direction to the team and key contributor on all projects.
- Monitor and maintain production environments.
- Review current and future environment.
Quality Controller
Nuance Transcription Services India Pvt. Ltd
06.2017 - 07.2018
- Promoted as Quality Controller within twelve months of joining.
- Worked on eScription, Dictaphone Enterprise Speech System.
- Edit documents consistently and according to transcription guidelines, standards of style and formats of practice.
- Recognize, interpret, and evaluate inconsistencies, discrepancies, and inaccuracies in medical dictation and appropriately clarify and report them.
- Using preferred standard quality scoring guidelines, calculate and score reports consistently and fairly and weighing the varying degrees of errors against the documentation length.
Medical Language Specialist
Nuance Transcription Services India Pvt. Ltd
07.2016 - 05.2017
- Review medical records for timeliness, completeness, accuracy, and appropriateness of data.
- Meet quality and productivity standards.
- Electronically record data for collection, storage, analysis, retrieval, and reporting.
- Format reports according to established guidelines.
Quality Analyst
Healthcare Process Solution Pvt. Ltd
12.2015 - 05.2016
- Using preferred standard quality scoring guidelines calculate and score reports consistently and fairly, weighing the varying degrees of errors against the documentation length.
- Working on Reports of Speech Recognition software and edit transcribe the Speech-Recognized Documents.
- Recognize, interpret, and evaluate inconsistencies, discrepancies, and inaccuracies in medical dictation and appropriately clarify and flag or report them as needed.
- Formatting /QA'ing documents marking errors and providing feedback to the Editors.
Quality Controller
Nuance Transcription Services India Pvt. Ltd
04.2012 - 05.2015
- Proofreading and editing medical records.
- Meet quality and productivity standards as an individual and also as a team.
- Preparing daily workloads for staff & coordinating the daily allocation of work.
- Ensuring that staff are motivated, monitored and measured in line with company targets and performance standards.
- Problem solving and coordination to avoid any business continuity impact on a daily basis.
- Encourage/Appreciate the team members and create a positive working environment to provide high quality outcomes.
- Preparing daily reports and team rooster.
Medical Transcriptionist (Proofer EScriptions)
Nuance Transcription Services India Pvt. Ltd
08.2007 - 04.2012
- Transcribing, Proofreading, and Editing Medical Reports.
- Meet quality and productivity standards.
- Format reports according to established guidelines.
- Use reference materials appropriately and efficiently.
- Promoted as Senior Proofer within 12 months.
Education
Bachelor of Commerce -
Dr. C. V. Raman University
01.2014 - 06.2017
Skills
Team leadership
Timeline
Manager
Flipkart India PVT. LTD
04.2025 - Current
Assistant Manager
Flipkart India PVT. LTD
05.2023 - 04.2025
Ad Operations- Executive
Flipkart India PVT. LTD
04.2021 - 05.2023
Manager - Content Development
Nulurn Edutech PVT. LTD
12.2019 - 04.2021
Production Coordinator
Indecomm Global Services
08.2018 - 03.2019
Quality Controller
Nuance Transcription Services India Pvt. Ltd
06.2017 - 07.2018
Medical Language Specialist
Nuance Transcription Services India Pvt. Ltd
07.2016 - 05.2017
Quality Analyst
Healthcare Process Solution Pvt. Ltd
12.2015 - 05.2016
Bachelor of Commerce -
Dr. C. V. Raman University
01.2014 - 06.2017
Quality Controller
Nuance Transcription Services India Pvt. Ltd
04.2012 - 05.2015
Medical Transcriptionist (Proofer EScriptions)
Nuance Transcription Services India Pvt. Ltd
08.2007 - 04.2012
Languages
English
Advanced (C1)
Hindi
Advanced (C1)