Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
SRIKANTH PERURI

SRIKANTH PERURI

Chennai

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Overall 8 years of experience in handling voice and non-voice operations and recently on quality delivered impactful insights & played a pivotal role in project growth. I am passionate about investigating and find best possible solutions to run the operations smooth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Project Manager -

Movate Technologies Private Limited
11.2023 - Current
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
  • Provided guidance to team members regarding tasks assigned to them.
  • Identified risks associated with each project and developed strategies for mitigating those risks.

Associate Manager - Quality

Tech Mahindra Limited
04.2022 - 11.2023
  • Conducted regular audits to ensure quality standards are met
  • Developed and maintained comprehensive documentation of all processes related to quality assurance
  • Implemented corrective action plans for identified process issues
  • Analyzed test results and generated reports on findings for management review
  • Investigated customer complaints regarding service quality to determine root cause analysis
  • Led cross-functional teams in developing strategies for improving service reliability and performance.

Team Leader -

Tech Mahindra Limited
06.2020 - 03.2022
  • Conducted regular performance reviews to assess individual team member progress
  • Provided coaching and feedback on employee performance, encouraging professional development
  • Created training materials and conducted group trainings on new processes or procedures
  • Analyzed data from various resources to identify areas of improvement in the department's operations
  • Participated in regular meetings with senior leadership.

Sr. Technical Support Associate -

Tech Mahindra Limited
07.2018 - 05.2020
  • First point of contact in handling customers about internet, voice related issues
  • Back up supervisor for the entire team.

Technical Support Associate -

Tata consultancy services
05.2016 - 05.2017
  • Monitored system performance using various tools & techniques
  • Part of alert & change management for important patches.

Datacenter Engineer -

Eljay Engineering India Pvt Ltd
12.2014 - 12.2015
  • Alert and Incident management - Provided support in any critical system failures and proactive health reports with mitigation plan
  • Provided support during the installation, maintenance, and calibration of the equipment (Server & Store virtualization)
  • Generated reports summarizing analysis for internal review.

Junior Engineer -

HCL Technologies Ltd
04.2013 - 09.2014
  • Resolved issues related to network connectivity, fixed line
  • Developed documentation of common problems and their solutions
  • Provided process recommendations.

Education

Bachelor of Technology - ECE -

Aditya engineering college JNTU Kakinada
01.2013

Skills

  • Operations management
  • Result analysis
  • Customer rapport
  • Presentations
  • Root Cause Analysis
  • Schedule Management
  • Compliance Monitoring

Certification

  • Network Associate - Routing and Switching [CSCO12606746]
  • Completed ITIL Basic
  • Completed IQA training
  • Skilled on Competency based interviews

Languages

Telugu, Tamil, Hindi, English

Timeline

Project Manager -

Movate Technologies Private Limited
11.2023 - Current

Associate Manager - Quality

Tech Mahindra Limited
04.2022 - 11.2023

Team Leader -

Tech Mahindra Limited
06.2020 - 03.2022

Sr. Technical Support Associate -

Tech Mahindra Limited
07.2018 - 05.2020

Technical Support Associate -

Tata consultancy services
05.2016 - 05.2017

Datacenter Engineer -

Eljay Engineering India Pvt Ltd
12.2014 - 12.2015

Junior Engineer -

HCL Technologies Ltd
04.2013 - 09.2014

Bachelor of Technology - ECE -

Aditya engineering college JNTU Kakinada

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